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Retail Market Support (Tampa & Orlando)

Company: First Horizon Bank
Location: Orlando
Posted on: October 11, 2021

Job Description:

SUMMARY

Oversees the regional retail support area, including responsibility for managing risk, maintaining the company’s commitment to service quality, ensuring efficient operation, and building loyalty within the banking center workforce. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manages Operational Risk and Customer Service, to include implementation of audit guidelines and procedures, and customer service standards.
  • Ensures operational efficiency within the banking centers.
  • Provide operational guidance; answer branch staff questions regarding processes, procedures, or policy; provide policy or procedure manual reference or walk staff through the issue/process.
  • Provides support, direction, and resolution for operational issues, projects, and problems; research and resolve branch issues with minimal turnaround time.
  • Communicate and coordinate operational updates; provide updates by phone, email and in person; follow up to ensure understanding and compliance.
  • Prepare for and conduct operational meetings at least quarterly; review new or updated policies and procedures; promote open discussion and obtain feedback regarding operational or system issues.
  • Perform regular banking center visits outside of risk reviews and surprise cash counts; devote time to promoting and inspecting compliance with internal controls, coaching, observing and building rapport; support implementation of new or changes in documents, policies, procedures, and system applications.
  • Acts as a liaison to all departments and maintains a professional rapport with those departments.
  • Performs all other duties as assigned

 

SUPERVISORY RESPONSIBILITIES

Assists with directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • Bachelor (4-year college) degree and 6-8 years of experience or equivalent combination of education and experience

 

TRAVEL REQUIREMENTS

  • Market coverage for Sarasota/Bradenton/Tampa Bay/Central Florida/North Florida with required branch visits in all markets.
COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

Keywords: First Horizon Bank, Orlando , Retail Market Support (Tampa & Orlando), Other , Orlando, Florida

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