Title & Recording Customer Service Specialist @ South Park
Company: Diamond Resorts International
Posted on: October 11, 2021
Under general supervision, the Title
and Recording Customer Service Specialist is responsible for
providing a superior level of service to all members and owners of
Diamond Resorts, while serving as the point of contact for all
servicing requests including, but not limited to, foreclosure,
upgrades, and transfer of ownership, transitions, and
Provides customer service regarding
Title and Recording issues and questions.
Develops strong customer
relationships by demonstrating professional customer service and
Takes inbound calls and makes
outbound calls, maintaining professional communication at all times
via phone and in person.
Ensures customer information is
correct and updates information as necessary.
Documents all interactions with
owners in account comments
Inputs and updates spreadsheets and
other programs to track all activity.
Reviews all completed documents to
ensure clear title prior to recording.
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards
and maintains compliance with all
policies and procedures.
Performs other related duties as
- This position does
not include any supervisory responsibilities.
This position requires the capability
to understand and follow both oral and written directions as well
as knowledge and usage of correct business English and office
practices. Must be able to communicate effectively with others,
analyze and resolve problems, maintain effective working
relationships, and interact successfully with internal and external
Specific skills and abilities
include, but are not limited to the following:
Ability to navigate between multiple
and concurrent computer applications.
Computer proficiency in Microsoft
Word, Excel, and Outlook.
Excellent customer service
Proficient in time management; the
ability to organize and manage multiple priorities.
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Basic math skills.
Please note that
Hilton Grand Vacations (HGV) acquired Diamond Resorts International
(DRI) as ofAugust 02, 2021.If you apply to work at a Diamond
Resorts company you will be an applicant of a subsidiary of HGV. A
transition to HGV will occur as we integrate technology, systems
and branding but it will take time until our separate operating
systems, employment policies and benefits are fully integrated.As a
result, for a period of time, employees will receive correspondence
and messaging from Diamond Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Orlando , Title & Recording Customer Service Specialist @ South Park, Other , Orlando, Florida
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