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Title & Recording Customer Service Specialist @ South Park

Company: Diamond Resorts International
Location: Orlando
Posted on: October 11, 2021

Job Description:


Under general supervision, the Title and Recording Customer Service Specialist is responsible for providing a superior level of service to all members and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, foreclosure, upgrades, and transfer of ownership, transitions, and reinstatements.


  • Provides customer service regarding Title and Recording issues and questions.

  • Develops strong customer relationships by demonstrating professional customer service and communication.

  • Takes inbound calls and makes outbound calls, maintaining professional communication at all times via phone and in person.

  • Ensures customer information is correct and updates information as necessary.

  • Documents all interactions with owners in account comments
  • Inputs and updates spreadsheets and other programs to track all activity.

  • Reviews all completed documents to ensure clear title prior to recording.

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned.
  • High School Diploma or equivalent.

  • A minimum two (2) years of experience in the customer service field required.

  • No supervisory experience required.
  • This position does not include any supervisory responsibilities.


  • This position does not require licenses or certifications.

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Ability to navigate between multiple and concurrent computer applications.

  • Detail oriented.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.

  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.

  • Ability to take initiative and effectively adapt to changes.

  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.

  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.

  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

  • Performs well with frequent interruptions and/or distractions.

  • Basic math skills.


Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as ofAugust 02, 2021.If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated.As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Keywords: Diamond Resorts International, Orlando , Title & Recording Customer Service Specialist @ South Park, Other , Orlando, Florida

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