Title and Recording Lead @ South Park

Under supervision, the Title and Recording Lead is responsible for providing support to the Title and Recording Supervisor as well as the team members. This position assists with the processes that relate to document recording, inventory recovery, cancellations, ownership transfers and foreclosures, while responding timely and professionally to escalated tasks.

ESSENTIAL JOB FUNCTIONS

• Maintains departmental reporting, team member tracking, updating organization charts, and processes maps for all title and recording operations areas of responsibility.

• Supervises team members.

• Assists with monthly and annual reviews.

• Assists with performance management.

• Communicates all department, Company changes, and corporate announcements to team members.

• Maintains oversight of day-to-day operations of title and recording operations. Assists team members to ensure efficient flow of each area within the department.

• Ensures cancellations are processed accurately and timely each month.

• Facilitates weekly department meetings; distributes meeting minutes to appropriate team members.

• Supports leadership and training to all team members.

• Assists with on-boarding, training, assignment, and setup of new team members.

• Understands and requests files through tracking system.

• Creates, disburses, and tracks reports to necessary banks and management personnel, as needed.

• Processes invoices, ensuring timely payment.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

• High School Diploma or equivalent.

• A minimum five (5) years of experience in the timeshare, real estate, and mortgage field required.

• No supervisory experience required.

• This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

• This position does not require licenses or certifications.

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Ability to effectively handle high volume workloads.
• Attention to detail.

• Working knowledge of real estate titles and deed preparations.

• Effective communication skills.

• Computer proficiency in Microsoft Word, Excel, and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Able to use sound judgment; work independently, with minimal supervision.

• Strong analytical and problem solving skills.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Basic math skills.