Analyst Brand Operations

What will I be doing?

The Brand Operations Analyst supports and manages projects and initiatives for the Brand Operations team! This position collects and interprets data to help take measurable steps to improve the brand performance and meet goals. This position will also be required to collaborate closely and connect with partners representing other areas of the organization including Club, IT, Inventory Management, Rental Sales, HR, Revenue Management, Marketing, Sales, Purchasing, Design & Construction, Asset and Relationship Management, Finance, Accounting, Association Management Services and all aspects of HGV. 

• Gather enterprise-wide information and statistics, building charts and graphs to present results to leadership provides insights & recommendations using data
• Handle Access & User Lists for systems which support Global Corporate and Resort Operations environments
• Responsible for Medallia & Mobius customer service scoring platforms analyzing data, crafting leadership reports, flagging improvement opportunities
• Analyzing data to resolve trends and providing clarity to guest-facing issues that require resolution and recommending resolution
• Oversight of brand and resort operations projects and initiatives
• Connect with properties and respective corporate departments by providing updates, sending surveys, and collecting necessary data
• Input and supervise various HGV quality measurement programs to include quality assurance and guest dedication tracking with trend tracking and analysis reporting
• Responsible for Hilton QA platform, analyzing trends, providing recommendations and reporting to leadership
• Use 3rd Party vendors to hone in on quality improvement opportunities derived from all platforms
• Proactive evaluation of existing reports and ability to recommend and build new reporting to meet business needs
• Facilitate development & maintenance of ongoing projects (i.e., InnSpire, Synergy, Kipsu, etc)
• Schedule, coordinate, take notes, build materials, assist with systems training, resort operations initiatives and other resort related projects
• Assist department with expense reports, ordering, communication updates, project work and various ad hoc duties as the need arises