Licensed Health Insurance Agent

Company: Qualfon
Location: Orlando
Posted on: June 12, 2021

Job Description:

Job Summary

Main Duties:

: Handle and respond to inbound phone calls via telephone, helping them with enrollment questions

• Learn how to support their needs.
• Research and resolve inquiries.
• Maintain and promote a positive attitude while meeting goals.
• Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
• Assist prospective customers with all processes in connection with the Operations teams
• Demonstrate the ability to create, add, edit and troubleshoot within the client system.
• Maintain acceptable levels of discretion, teamwork and commitment, endeavoring to exceed expectations in all.

Area of expertise (Skills)

Required experience: Customer Service: 1 year.

Previous experience is preferred.

Other Skills and Experiences (Min)

: High school diploma or GED/ BA/BS preferred Typing 30 wpm

• Experience using Microsoft Office products and Outlook email
• Strong working knowledge of PC-based internet and software applications
• 6 - 12 months experience in a customer support environment is preferred
• Ability to learn and adapt to new software technologies
• Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer
• Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.

Education

Keywords: Qualfon, Orlando , Licensed Health Insurance Agent, Other , Orlando, Florida