ITS Support Specialist

Company: Danaher
Location: Orlando
Posted on: June 12, 2021

Job Description:

We have an exciting opportunity to share!

GENERAL SUMMARY

The IT Support Specialist facilitates and supports the implementation and function of Radiometer IT products in a wide variation of network topographies.

Key responsibilities

• Supports installations, and AQURE upgrades assisting in complex network installation and conduct customer training when needed.
• Provides standard interfacing support to hospital Laboratory Information System (LIS) or Hospital Information System (HIS) as designated in AQURE Documentation.
• Collaborate with hospital staff as needed to verify interfacing needs and clarify specific interface and product capabilities.
• Responsible for AQURE and instrument configuration, testing, validation, go live and cutover support.
• Provides feedback on customer issues, unresolved problems, and customer requests relayed to standard of work with accurate documentation for customer relationship management (CRM) software.
• Implements and adheres to Radiometer America policies and procedures for compliance regulations and reporting.
• Ensures effective use of company system products through the initial and ongoing delivery of training.
• May participate in other projects outside of normal responsibilities to help improve company business practices and associate development.

REQUIREMENTS FOR THIS POSITION

Position Specific Competencies/Experience

• Three to five years remote or in person technical support. Hospital or related healthcare experience preferred.
• Basic of knowledge of networking. Prior experience with ASTM and HL7 preferred.
• Computer skills and or Certifications consistent with customer environments.
• Proficient in Microsoft Office and CRM.
• Remote problem solving and provide telephone and E-mail support.
• Strong written, oral, and technical presentation skills.

Education

• Associate Degree in Computer Science or related field; Bachelor Degree preferred.

Travel (required estimated % of time)

• 10%

PERSONAL TRAIT PROFILE

• Aptitude to run multiple projects simultaneously.
• Exhibits a need to succeed by setting personal goals to outperform company metrics on time, on budget, and within expected quality standards.
• Accustomed to meeting individual and team goals and objectives and setting priorities in a multifaceted environment.
• Able to translate high-level directions into practical projects and lead their completion with minimal direction.
• Constantly seeking to improve and innovate on existing activities.

WHY IS THIS POSITION AN ATTRACTIVE OPPORTUNITY?

This position provides the opportunity to develop personal and professional skills by supporting leading-edge diagnostic equipment to world-class medical entities. We look forward to considering you for the team!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Employee benefits include health, dental, vision, 401K, vacation, and Employee Assistance Program to name a few.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

Keywords: Danaher, Orlando , ITS Support Specialist, Other , Orlando, Florida