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In-House Marketing Manager- VIP Club Lounge- Salary + Commission

Company: Holiday Inn Club Vacations
Location: Davenport
Posted on: June 12, 2021

Job Description:

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

Exciting Full Time Opportunity! Paid Training, Weekly Pay/Commission, Lucrative Compensation Plan, Growth Opportunities, 401K, Health Care Benefits, PTO, and so Much More!

The VIP Lounge and Orlando Breeze Manager is responsible for the leading a team of Lounge hosts/hostesses and RGS marketers to ensure our owner/guests have a world class check-in. This includes asking select guests to attend an informative sales presentation regarding the benefits of Holiday Inn Club Vacations. The Manager is to ensure the team is motivated to book tours and the representatives are operating in a professional and organized manner while providing a positive world-class experience to our owners and sales tour guests. The Manager will be responsible for developing and training the representatives to ensure success. The Manager is responsible for partnering with the Front Desk team to provide a high level of customer service. This leader will work closely with the department Senior Director and report specific concerns that require escalation.

ESSENTIAL DUTIES AND TASKS

  • Exceed the budgeted tour requirements for Owner, RCI and Renter prospects. Follow the script and processes that are in place by the company and demonstrate to the staff the processes do work.
  • Ensure the guest satisfaction standards are consistently met and exceeded. Resolve all customer service challenges in a positive manner. Partner with the Front Desk Supervisors and Staff to ensure the warm transfer of owners and guests is happening on a consistent basis.
  • Ensure all Marketing training curriculums are being conducted without exception. Ensure the staff is following our scripting and delivering a consistent message to our owners and guests. Ensure you are present in the Lounge and available to take over and assist in booking a tour when needed.
  • Motivate and inspire staff to accomplish published departmental goals. Coach, mentor, and work closely with new hires and seasoned staff members to develop their skills to book tours, overcome objections to become successful Marketing Representatives.

QUALIFICATIONS

  • Strong and proactive decision-making ability and strong problem resolution skills.
  • Dependable and goal oriented.
  • Strong partnering skills.
  • Self-directed but works as a team player.
  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Excellent customer service skills.
  • Strong oral communication skills.
  • Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
  • Strong work ethic, high energy level and positive attitude.
  • Strong administrative, organization and planning skills.

EDUCATION and/or EXPERIENCE

  • High School diploma or GED required.
  • Customer services and/or hospitality experience required.
  • Two years of leadership experienced preferred but not required.
  • Bilingual encouraged but not required.

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success.

  • Paid Training - Weekly Pay
  • Growth Opportunities
  • 401K
  • Comprehensive Benefits - Health, Dental and Vision Plans.
  • EAP - Employee Assistance Program
  • PTO
  • Discounts through IHG including additional discounted employee benefits through our company Perks website
  • Outstanding Company Culture

INDORL

Keywords: Holiday Inn Club Vacations, Orlando , In-House Marketing Manager- VIP Club Lounge- Salary + Commission, Other , Davenport, Florida

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