Based in Orlando, Florida, Massey Services is the nation's fifth
largest pest prevention company and the largest privately held
family-owned company in the industry. Celebrating 35 consecutive
years of profitable growth, Massey Services and its subsidiary
organizations employ over 2,300 team members and operate
approximately 2,100 vehicles that provide residential and
commercial pest prevention, termite protection, landscape and
irrigation services to over 650,000 customers from 162 Service
Centers throughout Florida, Georgia, Louisiana, Texas, South
Carolina, North Carolina and Oklahoma.
Massey Services will be the leader in providing an
environmentally responsible and superior service. Our Company will
grow by adhering to the highest standards of performance and
JOB FUNCTIONS & DUTIES
Learn and comply with all Company policies, standards and
protocols in regards to assigned service days, minimum daily
production, Termite Protection treating techniques, etc.
Maintain and service all Termite Protection customers according
to Company policy, standards and protocols.
Complete all Company training as required.
Attend all technical training meetings as required.
- Maintain vehicle in a clean, safe and decaled condition.
A. Maintain a complete inventory of Company required
B. Keep vehicle and equipment organized.
C. Keep all equipment clean and in operating condition.
- Inspect for and advise customers of potential problems.
A. Present solutions based on structural and conducive
B. Foster positive rapport and relationship with customer.
Respond to all customer complaints during the business day
received and resolve within 48 hours or at the customer's
- Stay informed in regards to all state, federal and local
regulations and Company Policies and Procedures as they relate to
A. Learn the safety procedures and equipment related to your job
and use them as they are required.
B. Perform all job duties according to regulations and Company
Policies and Procedures.
Keep informed of the latest technical data pertaining to
industry products, material and equipment.
Remain in contact with the office during the day and respond to
all communications in a timely manner.
- Submit daily service reports as required by Company
A. Complete service records in accordance with state and federal
B. Accurately document information on reports.
- Make every effort to prevent cancellations.
A. Provide service on time.
B. Return every call by a customer in a timely manner and with
Make a minimum of one new Sale per week.
Secure leads for all services provided by our Company.
Perform other duties as assigned.
Project A Quality Image -Look and Act Professional
Deliver Great Service - On Time -Satisfy Every Customer
Honor Your Commitment - Be Dependable
Never Stop Learning -Technically - Legally - Professionally
- Build Trusting Relationships With Customers -Always Do What's
Experience, Education and skills required -
High School Diploma or equivalent experience required.
Must have or be able to obtain required driver's license and
maintain a company-approved driving record.
Must possess ability to carry out instruction furnished in
written, oral, computer, or diagrammatic form.
Must possess ability to deal with problems encountered during
Must possess mathematical ability to accurately complete and
file necessary reports.
Must be able to read and comprehend industry product labels.
- Must possess good communication skills and exhibit a
willing-to-please, friendly demeanor and a professional image at
Typical Physical and Mental Demands - Requires constant
(67%-100% of the time) walking, climbing ladders, stairs, attics),
crawling, bending, kneeling, pushing, pulling, reaching, stooping,
and stretching. Requires constant ability to move freely about the
office building and between customer locations. Requires corrected
vision and hearing to normal range. Requires occasional (0-30% of
the time) lifting (up to 50lbs) while performing duties, Must
possess ability and stamina to work long hours and conduct several
inspections per day in attics, crawl spaces and other areas. Must
possess ability to climb heights. Must possess ability to endure
exposure to high temperatures while conducting inspections.
Typical Working Conditions - Requires constant contact with the
public and employees. Work is usually performed outdoors and in/on
customer property. May be exposed to rain, hail, winds, dust, dirt,
cement, grass, shrubs, trees and others. Incumbent may be exposed
to industry products while conducting work.
Special Equipment - Must possess ability to operate and
trouble-shoot termite equipment including, but not limited to:
drills, shovels, carpenter's tools, power tools, truck equipment
and other industry equipment.
THIS DESCRIPTION MAY NOT BE ALL INCLUSIVE AND TEAM MEMBERS ARE
EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY
MANAGEMENT. JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER
DEEMED APPROPRIATE BY MANAGEMENT.