Student Relations Specialist AdventHealth University

Company: AdventHealth Central Florida
Location: Orlando
Posted on: April 10, 2021

Job Description:

DescriptionYOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION! Student Relations Specialist AdventHealth University Location Address: 671 Winyah Drive, Orlando, FL 32803 Top Reasons to work at AdventHealth University Orlando, FL

• AdventHealth University, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare.
• The University seeks to develop leaders who will practice healthcare as a ministry.
• At AdventHealth University (AHU), our primary customers are students, faculty, and staff. Our partners are physicians, allied health clinicians and other employees of AdventHealth. Work Hours/Shift: Full Time Day You Will Be Responsible For: Demonstrates behaviors at Adventist University of Health Sciences in harmony with the "Four Words" Nurture, Excellence, Spirituality, and Stewardship.
  • Support implementation of student communication plan encompassing AdventHealth Service Standards by providing regular communication through email, text, and/or phone to students throughout their academic journey.
  • Assist in orientating students to university programs, policies and service utilization.
  • Engage with other departments and functional areas to deliver an optimal student experience
  • Responsible for the timely and accurate data entry and data management for Student Experience Manager and team.
  • Monitor and expedite procedures, protocols, forms, student files, and other logistical support activities for the Student Experience Manager and team.
  • Collaborate with Student Experience Manager to maintain complex spreadsheets and student data to confirm and track accurate enrollment, persistence and graduation information for report metrics
  • Additional duties as assigned by the Executive Director of Academic Operations or SVP of Operational Strategy & Learning
  • Attend meetings, seminars, workshops as requested
  • Participate in University committees as required QualificationsWhat You Will Need: Required:
    • Track record that demonstrates service orientation and passion for serving students Excellent organizational skills
    • Ability to work effectively across teams
    • Excellent oral and written communication
    • Ability to understand and communicates degree requirements, academic policies
    • Innovative and self-starter
    • Strong and effective interpersonal, problem solving and customer service skills.
    • Great attention to detail, excellent organizational & project management skills
    • The ability to multi-task, and work well under pressure with tight timelines in a very fast paced changing environment
    • Previous experience in a high-volume phone-based customer service environment.
    • Strong knowledge of Microsoft Office suite, various communication methods and student record management systems (CRM).
    • Associate degree or appropriate combination of experience and education in a related field and/or previous experience providing student support
    • One year in previous Higher Education Administration, Student Services, or Customer Relationship Management work experience
    • Bachelor's Degree in Higher Education or related field (Preferred)
    • Two or more years in previous Higher Education Administration, Student Services, or Customer Relationship Management work experience (Preferred) Job Summary: The Student Relations Specialist advocates and coordinates AHU efforts to promote student success, persistence, and graduation, to achieve and sustain retention goals and graduation rates. The Student Relations Specialist will uphold department operations and workflow and support efforts of the Student Experience Manager. The Student Relations Specialist will serve as a liaison by conducting student outreach that promotes student persistence and success. This individual will utilize various communication systems to assist with gathering, organizing and the distribution of information. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Central Florida, Orlando , Student Relations Specialist AdventHealth University, Other , Orlando, Florida