Care Coordinator

Company: VIPcare
Location: Clermont
Posted on: April 9, 2021

Job Description:

Check us out! getvipcare.comOUR CULTURE - 5 STAR SERVICEAt VIPcare, our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than 5 star service! We take great care of our team and great care of our patients.THE WORKSuccessful candidates will assist the clinic in leveraging patient outcome goals, following established standards and practices. Must have the ability to work in a fast paced environment with excellent communication skills.Work Schedule: Monday - Friday (8am-5pm)Tasks:* Scheduling members to be seen at least 4x per year* All patients seen in-office scheduled for next visit* All cancelled appointments and "no show" appointments are rescheduled* Making Transition of Care phone calls* Hospital outreach while patient is INP* Medical Record requests post discharge (INP and ER)* Follow up in office visit post discharge (INP and ER) * Worry List member outreach via weekly/daily/monthly phone calls* CCM Patients* Hospice* ESRD* Transplant* Homeless* Recent cancer diagnosis* Frequent flyers to any facility* Diabetic with an A1C> 9%* Other special initiative programs; i.e. CCM flu list* Telephonic outreach to members with LOS> 10 days or more* Scheduling new patients to be seen within 30 days of effective date with PCP* Prior records obtained* Use of new patient registration process * HEDIS/Stars call outreach* Part C Gap Report* Part D Gap Report* Patient Referral coordination* Concierge referral process to assist with patient being scheduled with specialist* Obtain records from specialist post visit and load into patient chart for PCP review (could reduce stat referrals bc of unobtained records)* Telephone outreach to disenrolled members* Assist with Medical Records transfersSkills Required:* Strong eCW skills* Exceptional interpersonal and customer service skills* Attention to detail* Excellent ability to organize and follow up* Working knowledge of 5 Star PCP Portal, Google Suite (Google sheets)* Medical experience preferred (CMA not required)* Strong telephonic skills to include communicating to patients, facilities and other physician officesCompensation & BenefitsWe offer a competitive compensation and comprehensive benefits package:* Competitive base rate* Medical, dental, vision, disability and life* 401k, with employer match* Paid time off* Paid holidaysPowered by JazzHRqtSEraHGNq

Keywords: VIPcare, Orlando , Care Coordinator, Other , Clermont, Florida