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IT Support Team Lead

Company: Saic
Location: Orlando
Posted on: April 9, 2021

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy Job ID: 214996
Location: ORLANDO, FL, United States
Date Posted: Apr 2, 2021
Category: Program Management
Subcategory: Program Mgmt
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here
Job DescriptionDescription Responsibilities SAIC is seeking an individual to lead our efforts in IT User Support for Cloud Services related to National Oceanic and Atmospheric Administration (NOAA) plans for a new program focused on environmental prediction innovation. The position will report to the SAIC Program Manager and form part of a team of managers helping NOAA to execute a new approach to improve its Unified Forecast System (UFS) for weather modeling and prediction. This position will be worked remotely. The successful individual must have demonstrated experience playing a lead role in IT support and engineering, and they must have demonstrated experience with administering cloud services with excellent communication skills. The Team Lead position will have a variety of responsibilities, including:

  • Lead SAIC efforts to support the government in deployment and administration of cloud services, e.g., Slack, AWS, Azure, and more
  • Manage IT service tools for user support requests
  • Track inquiries, questions, and issues and look for patterns or common issues
  • Provision & de-provision accounts for cloud services and document all changes in access for employees
  • Conduct remote troubleshooting for PC, Mac and cloud services
  • Track, resolve, or dispatch all issues
  • Proactively anticipate and resolve incidents as they occur
  • Produce online user's guides, release notes, known issues, tutorials, and developer's guides with each software release
  • Help to design and support hackathons, code sprints, and scientific workshops
  • Assist with various technical engineering tasks
  • Position can be worked remotely Qualifications Qualifications
    • Bachelor's Degree in Computer Science or Information Technology or related, Master's preferred
    • 8 years demonstrated professional IT experience
    • Minimum 4 years experience of Tier 2 support level background
    • Proven work experience with cloud services
    • Experience with cloud computing concepts and technologies, database technologies, networking
    • Experience with ticketing/documentation systems (e.g., ServiceDesk, Jira, Confluence)
    • Experience with monitoring tools (e.g., Splunk)
    • Hands-on experience with Linux / Windows OS / Mac OS / Office 365 environments Desired
      • Experience related to scientific research in the federal -- government and/or academia
      • Experience with or exposure to NOAA
      • Tier 3 support level background
        Target salary range: $105,001 - $115,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


        OverviewSAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: Saic, Orlando , IT Support Team Lead, Other , Orlando, Florida

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