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Patient Care Advocate - Level 2

Company: AllianceRx Walgreens Prime
Location: Orlando
Posted on: April 9, 2021

Job Description:

**City:** Orlando **State:** Florida **Business unit:** Specialty **Auto req ID:** 3214BR **Title:** Patient Care Advocate - Level 2 **Advertising Title:** Patient Care Advocate (Remote-Florida) **About us:** **AllianceRx Walgreens Prime delivers maintenance medicines and specialty medicines through its mail service and central specialty pharmacies. Formed in 2017 through a strategic alliance between Walgreens, one of the nation's largest chain drug stores, and Prime Therapeutics, a leading pharmacy benefit manager (PBM), we offer tools and resources to help patients improve medication adherence, 24/7 pharmacy support for exceptional care. The company is headquartered in Orlando, FL and its pharmacies are accredited by several national pharmacy accreditation services.** **EEO statement:** AllianceRx Walgreens Prime is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please review EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and the EEO is Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) To view our Pay Transparency Statement, please click here: Pay Transparency Statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you need an accommodation or assistance in using the AllianceRx Walgreens Prime Careers website, please contact us at TA-HRIS-ARXWP-smbag (ta-hris-arxwp-smbagwalgreens.com) . **Desired qualifications, skills and experience:** Preferred Qualifications + Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting or other related industry + Proficient computer skills with ability to learn proprietary company software + Experience with Microsoft Office Suite + Ability to understand and follow instructions, work independently and efficiently + Experience working with multiple systems with flexibility and the ability to multitask + Call center experience including but not limited to adherence, quality, After Call Work (ACW), etc. **Required qualifications, skills and experience:** Physical Requirements + Constantly (67-100% of time OR 6 or more hours) required to sit, use hands to handle or feel, talk, and hear + Frequently (34-66% of time OR 4-6 hours) required to reach with hands and arms + Occasionally (0-33% of time OR 1-3 hours) required to stand, walk, and stoop, kneel and crouch + Occasionally (0-33% of time OR 1-3 hours) required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Minimum Qualifications + High School diploma or equivalent GED + 1 year of work experience Additional Qualifications + Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction + Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner + Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs **Job description:** This is a remote work opportunity open to all residents of **Florida.** The Patient Care Advocate - Level 2 provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback, and suggestions. As the first line of contact to patients and stakeholders, the patient care advocate will set the tone for how our company and services are experienced. Job Responsibilities + Receive inbound calls and perform outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other non-clinical inquiries + Add or update insurance and pharma information in patient's record, or collect insurance information and alert appropriate teams to update the patient's account + Coordinate patient care by scheduling orders, communicating information to patients regarding shipments, assessing supply needs, verifying patient information, and notifying the pharmacist of issues or changes in the patient's condition + Create patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care + Connect patients with pharmacists for counseling and clinical inquiries as required + Escalate calls to clinicians, insurance verification teams, specialized teams and support teams as required + May work with specialized customers or as part of the new patient/enrollment team + Can and may perform the job responsibilities defined in Level 1 + Other responsibilities as judgment or necessity dictate (Specialized Pharma/Disease Focused Team): + Understand and successfully compete client and/or pharma-specific duties to satisfy the needs and expectations of customers + Work collaboratively on disease-focused teams to provide best-in-class customer service + As the first line of contact to customers and set the tone for how our company and services are experienced + Other responsibilities as judgment or necessity dictate Supervisory Responsibilities + N/A

Keywords: AllianceRx Walgreens Prime, Orlando , Patient Care Advocate - Level 2, Other , Orlando, Florida

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