Adv Med Support Assistant
Company: Veterans Health Administration
Location: Orlando
Posted on: April 9, 2021
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Job Description:
Basic Requirements:
a. Citizenship. Citizen of the United States. (Non-citizens may be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
paragraph 3.g.). b. Experience and Education. (1) Experience. Six
months experience of clerical, office, customer service, or other
administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position; OR, (2) Education. One year above high school; OR, (3)
Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. c. Certification.
None required. May qualify based on being covered by the
Grandfathering Provision as described in the VA Qualification
Standard for this occupation (only applicable to current VHA
employees who are in this occupation and meet the criteria).
Foreign Education. To be creditable, education completed outside
the U.S. must have been submitted to a private organization that
specializes in the interpretation of foreign educational
credentials and such education must have been deemed at least
equivalent to that gained in conventional U.S. programs. Physical
Requirements. See VA Directive and Handbook 5019. English Language
Proficiency. MSAs must be proficient in spoken and written English
in accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
paragraph 3.j Grade Determinations:
Specialized Experience. One-year equivalent to at least next lower
grade level (GS-5). Medical Support Assistant (Advanced), GS-6 (a)
Experience. One year of experience equivalent to the GS-5 grade
level. (b) Assignment. The Advanced MSA provides specialized and
expert administrative patient support while working collaboratively
in an interdisciplinary coordinated care delivery model. Work
involves specialized administrative judgment and the flexible use
of a wide range of clinical flow processes relating to access to
care across multiple clinics, specialties, and/or care in the
community resources. Recommends changes to existing clinic
procedures based on current administrative guidelines. Expertise in
utilizing numerous advanced patient systems in support of multiple
clinics involved in an interdisciplinary coordinated care delivery
model. Coordinates with the patient care team to review clinic
appointment availability (utilization) to ensure that clinic
schedules are closely monitored to effectively support the needs of
the clinics and make adjustments as necessary. MSAs at this level
develop and/or maintain effective and efficient communication with
the patient, interdisciplinary coordinated care delivery model
teams, VA medical centers, and other agencies (e.g., assist with
communications during the inpatient to outpatient discharge;
communicate with non-VA medical facilities; prepare correspondence
to notify patients of normal lab results; manage a system for
follow-up care such as consults, tests, etc.).
Other assignments at this level include, but are not limited to:
processes incoming patient secure messaging through My HealtheVet
and coordinates with care team as appropriate; participates in team
huddles and team meetings to manage, plan, problem solve, and
follow-up with patient care by sharing information and
collaborating with the interdisciplinary team; setting priorities
and deadlines, adjusting the flow and sequencing of the work to
meet team and patient needs; identifies incomplete encounters and
communicates findings to providers; as needed; assists the team to
reinforce the plan of care and self-help solutions; enters
appropriate information into the electronic record; monitors
pre-appointment information and/or requirements to assure readiness
for patient visit/procedure; manages patient systems to verify and
validate accuracy and resolve issues; evaluates patient information
and clinic schedule lists to determine whether the patient requires
an immediate appointment; informs team members about shared
patients (i.e., those who receive their care at multiple VA centers
or those who receive care in the community). For all assignments
above the full performance level, the higher-level duties must
consist of significant scope, administrative independence,
complexity (difficulty), and range of variety as described in this
standard at the specified grade level and be performed by the
incumbent at least 25% of the time. Demonstrated Knowledge, Skills,
and Abilities. Candidates must demonstrate all of the KSAs below:
i. Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met. ii. Ability to independently set priorities and
organize work to meet deadlines, ensuring compliance with
established processes, policies, and regulations. iii. Ability to
communicate tactfully and effectively, electronically, by phone, in
person, and in writing, with internal and external customers. This
may include preparing reports in various formats and presenting
data to various organizational levels, as well as resolving patient
concerns. iv. Advanced knowledge of the technical health care
process (including, but not limited to, scheduling across
interdisciplinary coordinated care delivery and/or care in the
community models and patient health care portals) as it relates to
access to care. v. Advanced knowledge of policies and procedures
associated with interdisciplinary coordinated care delivery and/or
care in the community operational activities that affect patient
flow, and patient support care administrative functions to include,
but not limited to appointment cycles, outside patient referrals,
follow-up care, overbooking, provider availability, etc. vi.
Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians. References: VA Handbook
5005/117, Part II, Appendix G45, dated August 1, 2019. Medical
Support Assistant Qualification Standard GS-0679.
http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf
this can be found in the local Human Resources Office. The full
performance level of this vacancy is GS-06. Physical Requirements:
The Medical Support Assistant work is mostly sedentary; however,
some walking; standing, and carrying light items are required.
Light filing, sometimes involving working close to the floor, is
involved. Wrist and back protection can be provided to minimize the
risks associated with prolonged use of automated data processing
equipment.
Keywords: Veterans Health Administration, Orlando , Adv Med Support Assistant, Other , Orlando, Florida
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