Client Support Associate
Company: Aerotek
Location: Orlando
Posted on: April 9, 2021
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Job Description:
Description:We are seeking a Client Support Associate for a
remote opportunity with headquarters based in Florida (EST). What
you will do: Develop one-on-one relationships with advisors, their
staff, and end clients Work independently to assist callers with
tailored support to meet their needs Serve as the callers primary
point of contact and own the callers issue from start to finish
Quickly and thoughtfully handle complex and escalated issues from
representatives and customers Provide support on various computer
systems associated with the Broker/Dealer Maintain minimum call
requirements and quality review scores while adhering to assigned
work schedule Utilize CRM (Client Relationship Management) tool to
accurately record and track calls Participate in special projects
and team accountabilities including training and support of
internal and external contactsSkills:Customer Service, Financial
Services, brokerage, banking, client support, Finance, Call Center,
Broker DealerTop Skills Details:Customer Service, Financial
Services, Broker Dealer, Brokerage, Banking, Finance, Call
CenterAdditional Skills & Qualifications:What you need to have:
(Minimum Education Required) High School Diploma 2+ years of
experience working in client-service or call center Strong
technical aptitude; 1+ years of demonstrated success navigating
multiple computer systems in a professional settingReally catch our
eye with: Bachelor's degree in Finance, Accounting or Business 1+
years of work experience in the financial services industry 2+
years of experience delivering excellent problem resolution,
organizational and follow-up skills Previous exposure to client
servicing and/or account management highly desirable Demonstrated
experience communicating orally and in writingOur top performers
share the following traits: Personal integrity, responsiveness,
professionalism and ambition; strong work ethic Demonstrated
experience communicating orally and in writing Flexible and
adaptable to change Positive role model to colleagues; team player
mentality Passion for providing a world class customer service
experience to clientsExperience Level:Entry Level About Aerotek:We
know that a company's success starts with its employees. We also
know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Orlando , Client Support Associate, Other , Orlando, Florida
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