OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

ASA Service Advisor I

Company: Sears Holdings Corporation
Location: Orlando
Posted on: January 15, 2021

Job Description:

Job Summary: The Authorize Service Advisor 1 is part of a blended team that owns the member experience once service is created, to full resolution and completion. This position is responsible for ongoing communication between the member, Authorize Service Advisor 2 associate and Authorized Contractors. Scope of Responsibility: Authorize Service Advisor 1 is responsible for providing a WOW member experience through reduced state of service and continued monitoring of member satisfaction for improvement within a single BU. Job Duties/Responsibilities: Proactively partners with Team Lead and/or Authorized Service Advisor 2 mentor to resolves process and compliance issues to ensure expedient service fulfillment Interacts with members and provides information/updates pertaining to authorized servicer processes Provides direction and assistance to authorized service providers based on member requests/needs and process compliance Engages authorized servicers and Contractor Services Managers for alternate service solutions Collects and provides service order level detail to supervisor for metric tracking (Cycle Time, CSAT feedback, contractor claims expense, no coverage issues) Provides feedback to contractor service management on process improvement for a better member experience and reduced cycle time. Demonstrates exemplary member service to ensure WOW member experience Identifies and communicates conflicts in relation to calls capacity and coverage area assigned to the Contractor Services Management Team. Advising of rejected work by Authorized Service Provider Performs other duties as assigned Job Requirements: Ability to learn and adhere to business specific and company policies and procedures Ability to effectively learn and navigate systems and tools utilized by the business Ability to adapt well to change and effectively explain adverse situations and gain an understanding from the member toward a resolution Some computer literacy skills with the ability to effectively understand and use reports in Microsoft Excel Ability to provide candid feedback to all levels of employees while conveying a positive image of the Company in all actions and behaviors Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/member environment, use of personal protective equipment Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers and members Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate selfcontrol by communicating and interacting in a member focus, professional, business-like manner even in difficult situations Preferred Skills: Proficient in computers including Microsoft Excel Previous member service experience Bilingual (Spanish) Education Experience : HS Graduate or Equivalent Years of Related Experience : 1-2 Years License/Certificate Required : No Driver's License Required : No Travel Requirements : None Age Requirement : 18+

Keywords: Sears Holdings Corporation, Orlando , ASA Service Advisor I, Other , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Security Officer - Part Time
Description: Job DescriptionJOB SNAPSHOT - Now Hiring br br Job Title: Unarmed Security Guard br Location: Port Orange, FL br Environment: Campus br Hourly Pay Rate: 11.50/hour br General Job Functions: (more...)
Company: GardaWorld
Location: Port Orange
Posted on: 01/21/2021

Printing & Scanning Specialist
Description: Nationwide Title Clearing, Inc. NTC is an award-winning, expert research and document service provider in the residential mortgage industry for 28 years. We provide services to most of the nation---s (more...)
Company: Nationwide Title Clearing, Inc.
Location: Palm Harbor
Posted on: 01/21/2021

Patient Accounts
Description: Prefer two 2 years of computerized medical billing in the home health setting. Minimum requirement is one year experience in a home health billing setting.We are currently seeking an experienced and (more...)
Company: Staffing Now
Location: Pinellas Park
Posted on: 01/21/2021


Branch Banker (L)(MLO) - Universal Personal Banker
Description: Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. (more...)
Company: PNC Financial Services Group
Location: Port Orange
Posted on: 01/21/2021

Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Kissimmee
Posted on: 01/21/2021

Commission Specialist
Description: Role---Commission SpecialistLocation-Cedar Rapids, Iowa, St Pete, FL, and Plano, TXResponsibilities:Complete
Company: Tata Consultancy Services
Location: Palm Harbor
Posted on: 01/21/2021

Communications Specialist
Description: Communications Specialist needed for a growing organization in Pinellas County, FL. The Communications Specialist will be responsible to keep employees, across all Company brands, informed and motivated (more...)
Company: Confidential
Location: Palm Harbor
Posted on: 01/21/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...)
Company: Liveops
Location: Port Orange
Posted on: 01/21/2021

Deliver Food with Uber - Flexible Gig
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Kissimmee
Posted on: 01/21/2021

Outpatient Counselor
Description: Join the world's leading online therapy platform and provide care on your schedule, all from the comfort of home.What is Talkspace Talkspace is an online therapy platform that will connect you with clients (more...)
Company: Talkspace
Location: Kissimmee
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds