Patient Care Specialist - Work From Home
Company: TTEC
Location: Orlando
Posted on: January 14, 2021
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Job Description:
When everything's connected, how we connect is everything--- and
we'd like to connect with you too! We are looking for you to help
us deliver exceptional customer service experiences as a Medical
Referral/Patient Care Specialist with TTEC.About TTECWe help global
brands provide a great experience to their customers, build
customer loyalty, and grow their business. We were founded on one
guiding principle: customer experiences that are simple, inspired,
and more human deliver lasting value for everyone. Your role brings
that principle to life.Life at TTECAs a global company, we're
always on. When one of us is going to bed, a coworker half-way
around the world has already had their coffee (or tea) and is ready
to grab the baton and run with it. We work at a fast pace around
here and we're not one for keeping the status quo. But just because
we're busy, it doesn't mean we don't know how to have fun. We're
passionate about throwing company events that bring us together to
laugh and celebrate each other's achievements. We're also big on
taking time out for professional development and giving back. So,
if you're looking for a work-life full of purpose, passion and
career potential, keep reading---As a TTEC Customer Experience
Champion, You'll Enjoy--- Fun, talented and witty teammates---
Knowledgeable, encouraging, and present leadership---
Family-friendly environment--- Free-spirited, theme-based employee
events--- Diverse and community-minded organization---
Career-growth and lots of learning opportunities for aspiring
minds--- And yes---all the competitive performance bonus
opportunities and benefits you'd expectWhat You'll be DoingDo you
have a passion for helping others and giving them peace of mind?
Whether it's getting answers for customers quickly, consulting on
health-related products with compassion or resolving their issues
with a smile, you'll be the difference between their customer
experience being just average or an exceptional one. We'll train
you to be a subject matter expert in your field, so you can be
confident in providing the highest level of service possible. And
we trust you already have the necessary ingredient that can't be
taught-a caring and supportive nature that will shine through as
you help customers through some of the more difficult times in
their lives. You'll also have a chance to make great new friends
and grow your career in a high-energy, family-friendly
atmosphere.On a typical day, you'll* Effectively and efficiently
responds to consumers, doctors and employees requesting general
information and inquiring about appointment and insurance
opportunities.* Ensures compliance with all internal and external
policies and regulations (including HIPAA).* Demonstrates effective
communication through proper tone, pace, volume, grammar, and
pronunciation.* Provides a concierge level of service in all
transactions. Demonstrates courtesy, active listening, and empathy
in each interaction* Confirms all caller demographic information
according to client protocols.* Documents each transaction
completely and accurately. Escalates transactions when defined by
protocols.* Documents each transaction completely and accurately.*
Performs all required transaction follow through procedure(s).*
Takes initiative to stay up to date on innovative programs or
services in order to respond appropriately to inquiries by
attending and participating in training, and meetings as assigned.*
Accurately identifies and documents opportunities to improve
policies, procedures, and data.* Maintains positive working
relationship with team members.* Meets key performance goals
established including quality and attendance.Minimum Requirements*
Associates or Bachelor degree in any field of study* 3 years of
Customer Service Experience* One to two years of experience in a
healthcare-related field (e.g., medical office, EMT, medical
certifications, or hospital)* Computer Intermediate PC, MS Windows,
internet, and keyboarding skills (40 WPM, 90% accuracy, and mouse
skills)* Exceptional communication skills: through proper tone,
pace, volume, grammar, and pronunciation.* Ability to adapt and
excel in a fast-paced work environment* Demonstrated job
stabilityAdditionally, we provide our customer experience champions
like you with:--- Competitive pay plus performance-based bonuses---
Career advancement opportunities--- Health insurance and 401(k)
savings plans--- Tuition reimbursement--- Paid trainingTTEC is
proud to be an equal opportunity employer. TTEC embraces and is
committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique way. But
don't take our word for it - check out some our women in leadership
and diversity awards on TTECjobs.com.Click on the Apply Now button
to let us know about you. Even better, complete your application,
then share this opportunity -- experience fun at work with
friends!For more information on the TTEC experience, visit
http://www.ttecjobs.com/ or search #Experience TTEC throughout
social media to experience the global conversation for
yourself.EEO/AA/M/F/Vet/Disability
Keywords: TTEC, Orlando , Patient Care Specialist - Work From Home, Other , Orlando, Florida
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