Patient Care Specialist - Work From Home

Company: TTEC
Location: Orlando
Posted on: January 14, 2021

Job Description:

When everything's connected, how we connect is everything--- and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer service experiences as a Medical Referral/Patient Care Specialist with TTEC.About TTECWe help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.Life at TTECAs a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading---As a TTEC Customer Experience Champion, You'll Enjoy--- Fun, talented and witty teammates--- Knowledgeable, encouraging, and present leadership--- Family-friendly environment--- Free-spirited, theme-based employee events--- Diverse and community-minded organization--- Career-growth and lots of learning opportunities for aspiring minds--- And yes---all the competitive performance bonus opportunities and benefits you'd expectWhat You'll be DoingDo you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.On a typical day, you'll* Effectively and efficiently responds to consumers, doctors and employees requesting general information and inquiring about appointment and insurance opportunities.* Ensures compliance with all internal and external policies and regulations (including HIPAA).* Demonstrates effective communication through proper tone, pace, volume, grammar, and pronunciation.* Provides a concierge level of service in all transactions. Demonstrates courtesy, active listening, and empathy in each interaction* Confirms all caller demographic information according to client protocols.* Documents each transaction completely and accurately. Escalates transactions when defined by protocols.* Documents each transaction completely and accurately.* Performs all required transaction follow through procedure(s).* Takes initiative to stay up to date on innovative programs or services in order to respond appropriately to inquiries by attending and participating in training, and meetings as assigned.* Accurately identifies and documents opportunities to improve policies, procedures, and data.* Maintains positive working relationship with team members.* Meets key performance goals established including quality and attendance.Minimum Requirements* Associates or Bachelor degree in any field of study* 3 years of Customer Service Experience* One to two years of experience in a healthcare-related field (e.g., medical office, EMT, medical certifications, or hospital)* Computer Intermediate PC, MS Windows, internet, and keyboarding skills (40 WPM, 90% accuracy, and mouse skills)* Exceptional communication skills: through proper tone, pace, volume, grammar, and pronunciation.* Ability to adapt and excel in a fast-paced work environment* Demonstrated job stabilityAdditionally, we provide our customer experience champions like you with:--- Competitive pay plus performance-based bonuses--- Career advancement opportunities--- Health insurance and 401(k) savings plans--- Tuition reimbursement--- Paid trainingTTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.Click on the Apply Now button to let us know about you. Even better, complete your application, then share this opportunity -- experience fun at work with friends!For more information on the TTEC experience, visit http://www.ttecjobs.com/ or search #Experience TTEC throughout social media to experience the global conversation for yourself.EEO/AA/M/F/Vet/Disability

Keywords: TTEC, Orlando , Patient Care Specialist - Work From Home, Other , Orlando, Florida