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Patient Access Supervisor Opportunity!

Company: AppleOne
Location: Orlando
Posted on: November 22, 2020

Job Description:

Patient Access Team Supervisor - Great Opportunity with Growing Company! Temp to Perm position! Pay $21/hour on temporary side & $22/hour on permanent side Will get paid for OT if any is worked Hours: Monday through Friday 8am to 5pm Location: Orlando, FL 32825 Position Overview: The Team Supervisor at a minimum will need to be able to fill all the responsibilities of the Patient Access Specialist. In addition, this position provides day-to-day supervision and support to a team of PA Specialists working from the office and remote locations. Included in these supervisory responsibilities are training, coaching monitoring, directing each assigned team member to ensure COMPANY provides accurate, efficient, and timely service. In this role the Team Supervisor is also responsible for being the subject matter expert and having extensive knowledge of policies and procedures to provide guidance and support to the team.. This role is responsible for accepting ownership of organizational goals and in the development, training, coaching, counseling and mentorship of associates. The Team Supervisor coordinates all activities regarding the escalation process, assignments to COMPANY associates, assign work-flow to team members and conduct monthly one-on-one sessions. Responsibilities: ? Provides day-to-day supervision of team members on their daily work using performance metrics, and company processes to ensure team members are performing in-line with company standards. ? Training, coaching, monitoring directing of assigned team members. ? Handle escalated calls, complaints, questions, and queries as necessary. ? Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ? Organize, design, and conduct training for employees on the COMPANY platform by presenting information using a variety of instructional techniques or formats, such as: role playing, simulations, team exercises, and group discussions. ? Interface and engage with associates at least 60% of the time to assist with answering questions, guidance, and supervision. ? Understands all assigned client specific SLAs and other obligations and is able to communicate in order to drive team performance ? Design and present work improvement and associate developmental opportunities that promote individual, teamwork, department and company growth. ? Accepting ownership of organizational goals and in the development, training, coaching, counseling and mentorship of associates ? Must be flexible in working all shifts that support the needs of the business. ? Comply with privacy and security standards, and applicable data and security requirements. ? Partner with Sr Leadership to manage floor coverage for optimum patient care / client experience ? Provide hands on leadership, oversight and technical guidance to team members, and assist to resolve difficult cases. Serve to provide leadership in the absence of Sr Leadership as required ? Compiles and provides a wide range of routine reports related to operations for management and clients. ? Monitors adherence to standard operating procedures. ? Stays abreast with industry trends and issues. ? Audits casework activity related to contract and data integrity. ? Additional responsibilities as needed based on department and projects requirements. APPLY NOW to be considered for this great opportunity! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Orlando , Patient Access Supervisor Opportunity!, Other , Orlando, Florida

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