Bilingual Social Services Care Coach 1 - Orlando, FL

Company: Humana
Location: Orlando
Posted on: January 17, 2020

Job Description:

Required Qualifications High School Diploma or equivalent Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance Must be able to work Monday through Friday between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays during the Medicare Annual Election Period (Sept 16-Dec 8) Previous experience in phone intensive environment with strong customer service skills both inbound & outbound (70-80% at times) Previous administrative or related experience Current valid Driver's license required & ability to travel up to 75% at times in surrounding counties Team player, ability to work with tight schedules, multiple priorities as well as work independently Strong proficiency in Microsoft Office Programs Word, Excel Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Associates /Bachelors /Master's degree Prior experience with Medicare & Medicaid recipients Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems Experience with health promotion, coaching and wellness Knowledge of community health and social service agencies and additional community resources Additional Information As part of our hiring process for this opportunity, we will be using a technology called Montage Voice which allows us to quickly connect and gain valuable information from you about your relevant experience. If you are selected for a phone screen you will receive an email inviting you to participate in a Montage Voice interview. During this call you will be asked a set of questions pertaining to this particular role and you will provide recorded responses. The entire process takes about 15-20 minutes and can be done at your convenience. Your responses will be reviewed and you will be informed if you were selected for an in person or video interview, depending on your location.

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