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Call Center Representative

Company: Delaware North
Location: Orlando
Posted on: December 6, 2019

Job Description:

Our Exciting Work EnvironmentDelaware North operates the Kennedy Space Center Visitor Complex. Bringing to life the epic story of the U.S. space program, offering a full day or more of fun, inspiration and educational activities, including the new Astronaut Training Experience , Heroes & Legends, featuring the U.S. Astronaut Hall of Fame , Kennedy Space Center Tour featuring the Apollo/Saturn V Center with an actual Saturn V moon rocket, Space Shuttle Atlantis , Shuttle Launch Experience , IMAX films, Astronaut Encounter, Rocket Garden, and more.The Opportunity

  • Provide information and generate sales of group and individual tickets and vacation packages through telephone, email, and in-person contact. Manage large amounts of inbound and outbound calls in a timely manner. Sell Kennedy Space Center Visitor Complex products and describe available features and attractions. Enter ticket reservations into central reservation ticketing system. Communicate with other departments to calendar special programs/events as needed. Refer business partners/clients to the appropriate Sales Managers for negotiation and contracting. Create and complete reports to include call center KPI data and revenue and sales stats.
    • Use proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues. Update job knowledge by participating in training and other educational opportunities.
      • Meet personal/team qualitative and quantitative sales goals and targets. Produce and/or complete Call Center and other reports as required. Strong ability to multitask is required. Previous call center sales experience preferred.QualificationsEducation: High School Diploma. College preferred in areas of study in Analytics, Sales & Customer Service.Experience: Three to five years of experience preferred in a professional call center or communications field. Three to five years of experience preferred in managing inventory and creating and analyzing reports.Who We AreAt Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: agente de servicio al cliente, call center, csr, customer care, customer care representative, customer care specialist, representante de servicio al cliente, service agent, technical assistant, telephone service representative

Keywords: Delaware North, Orlando , Call Center Representative, Other , Orlando, Florida

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