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Technical Support

Company: Robert Half Technology
Location: Gainesville
Posted on: November 20, 2019

Job Description:

* 3+ years overall technology experience in a technical support role, 2 of which must come from working in a corporate networking environment. * Strong skills in Window 7/8/10 Desktop Operating Systems * Experience working with Microsoft Active Directory is preferred * Experience administrating users in a virtualized networking environment is preferred * Solid understanding of basic network components and TCP/IP protocols * Troubleshooting skills (both hardware and software) * Strong general knowledge of Microsoft Office and other mainstream business applications * Strong analytical, prioritizing, interpersonal and problem-solving skills * Ability to work independently as well as being willing to follow directions and best practices * Ability to ask appropriate and meaningful questions to gain a clear understanding of technical issues. The ability to use this information to determine the appropriate course of action and the priority level of the issue. * Handles multiple projects with changing priorities and can handle frequent interruptions * Demonstrate collaborative skills and ability to work well within a team * Self-motivated with critical attention to detail, deadlines and reporting * Excellent written and verbal communication skills * Strong commitment to quality customer service * Experience with IT Helpdesk Ticketing software is preferred Contact Nathan.Emmett@roberthalf.com- Provide 1 - 3 level helpdesk support to all users. Respond to telephone calls, email and in person requests for technical support promptly. * Use Help Desk Ticketing software to log all IT service request. * Acts as lead with business partners and vendors to plan, organize, secure, and manage resources for assigned project. * Responsible for the management of the project including: work statements, work breakdown structures, developing and tracking budget and schedule, tracking individual project tasks. * Create project status reports, conduct status calls, manage change control and issue lists, develop test and go live plans. * Serve as the central and primary point of contact for all activity related to implementation of IT projects. * Assesses software & hardware needs, researches vendors, negotiates pricing, and provides suggested solutions and executes resolution, if applicable Contact Nathan.Emmett@roberthalf.com - provided by Dice

Keywords: Robert Half Technology, Orlando , Technical Support, IT / Software / Systems , Gainesville, Florida

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