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Field Service Technician

Company: Sunrun
Location: Orlando
Posted on: August 17, 2019

Job Description:

Introduction Sunrun is the nation's largest residential solar, storage and energy services company. With a mission to create a planet run by the sun, Sunrun has led the industry since 2007 with its solar-as-a-service model, which provides clean energy to households with little to no upfront cost and at a saving compared to traditional electricity. Sunrun Company Highlights:

  • Winner of Comparably's Award for Best Company Outlook 2019
  • Winner of Comparably's Award for Best Leadership Teams 2019
  • Operations Department is ranked in the top 10% of companies for Overall Culture on Comparably.
  • Operations Department is ranked in the top 5% of companies for Leadership on Comparably. Overview The Field Service Technician is responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service Technician must have the ability to work both independently and as a member of the branch team. This position will interact closely with the Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the Field Service Team. Responsibilities
    • Organize, lead, and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
    • Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
    • Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
    • Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
    • Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
    • Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
    • May lead regular meetings to align and train the local field service team on best practices
    • May support the on-boarding and training of new members of the field service team
    • Assist with other branch tasks including inspections and site audits when assigned Qualifications REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)
      • High School diploma is required, college degree is preferred
      • Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
      • Knowledge of the NEC and applicable codes and standards
      • 1 - 3 years of previous field construction or solar experience required
      • Must be a motivated team player, looking to succeed
      • PV design or PV electrical experience is preferred
      • Excellent customer service skills
      • Excellent verbal and written communication skills
      • Excellent organizational and time management skills
      • Professional appearance and interaction
      • Strong computer skills
      • Ability to drive to multiple sites throughout the day. Must maintain a clean driving record with ability to pass driving background check. Must be 21 years of age to qualify as an authorized driver
      • Ability to work independently and make sound decisions with regard to safety
      • Ability to work safely in a branch/warehouse environment
      • Ability to operate office equipment including computers and determine accuracy of work
      • Ability to interact with coworkers and participate in meetings PHYSICAL DEMANDS
        • Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
        • Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
        • Ability to climb ladders
        • Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
        • Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
        • Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
        • Ability to work and maintain balance on roofs and other areas of height
        • Ability to work in the sun and possibly low light conditions
        • Ability to walk on rafters, roof tiles, and roof shingles without damage
        • Ability to distinguish colors such as red, black, yellow, white, green
        • Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
        • Ability to hear verbal commands and warnings
        • Ability to work with chemicals using appropriate protections DISCLAIMER This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Culture and Values Solar Careers For All Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination and harassment of any kind. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun. That's why we strive to make solar inclusive. Our commitment to Diversity & Inclusion drives our ability to build diverse teams and develop inclusive work environments. We do our best to make sure all people feel respected, supported and connected at work. That includes our support for members and allies of all underrepresented groups through our internal employee networks such as Sunrun Women's Network, Sunrun's Veterans Network ("Liberty"), Women in Tech, and Sunrun's LGBTQ affinity group. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun, Orlando , Field Service Technician, IT / Software / Systems , Orlando, Florida

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