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Technical Support Representative

Company: Pinnacle Hospitality Systems
Location: Orlando
Posted on: July 12, 2018

Job Description:

Technical Support Representative


Job DescriptionAre you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment in Orlando.

Responsibilities:


  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients' POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

    Qualifications:


    • Prior Help Desk or support experience
    • A willingness to learn the troubleshooting process
    • Able to maintain a calm, professional demeanor on the phone
    • Clear communication skills
    • Ability to multi-task on several projects
    • Direct experience in the restaurant industry a plus
    • Bi-Lingual in Spanish a plus
    • Ability to work overnight shift
    • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

      Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

      This is a full-time position located in Orlando, FL.

      Keywords: Pinnacle Hospitality Systems, Orlando, Technical Support Representative, IT / Software / Systems, Orlando, Florida

      Click here to apply!

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