OrlandoRecruiter
the smart solution for Orlando jobs

Technical Support Technician

Company: Traka USA
Location: Orlando
Posted on: June 14, 2018

Job Description:

Job DescriptionPosition Summary:To offer Traka hardware and software support to customers throughout North America and to provide Level 1 & 2 support via both telephone and email inquiries requests. To perform responsibilities in accordance with all company standards, policies and procedures.Essential Functions:To provide Level 1 & 2 support via phone, TeamViewer or email to end users and our sales channel throughout North America.Troubleshooting faults and technical issues, documenting and following up to closure.Setting up test environments to replicate customer issues.Support Microsoft SQL Server and application databases. Also Oracle and MySQL databases depending on specific application.Support integration interfaces to 3rd party applications e.g. Access Control, Active Directory, HR (certified integrations include Lenel OnGuard, Software House C-CURE9000, AMAG Symmetry).Support of Windows "thick client" and Web-based (browser based) software applications.Reporting bugs to R&D – Traka UK to provide resolution to customer issues as needed.The creation of firmware and software license codes as needed.Working with the systems technicians to effectively solve problems in the field.Raising appropriate site paperwork for systems technicians and ensuring its return and completion.Booking and recording of all technical support inquiries and resolution via CRM.General administration within the Technical team.Carry out diagnostics and resolve faults with the customer over telephone, using webex where necessaryTo ensure that technical support enquiries are handled quickly and proactively via telephone or customer dial in or by progression to Systems technician call out. The role supports a range of key cabinets and locker systems across both new and existing customer sites. Carry out some product training with customers using webex.Perform other duties as assigned by the Manager from time to time.Minimum Qualifications, Experience, Knowledge and Skills:College degree in a technical discipline, such as engineering or computer related subjectExperience in a customer facing environment and within a technical fieldKnowledge of Electronics hardware and/or software applicationsKnowledge of computers and software installationsGood written and oral English skillsGood problem solving and decision making skills adopting a "hands on" approach to resolve issues.Skilled in developing long term working relationships with customersPhysical Requirements1. Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.2. Ability to work with VDUWork Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does not require travelling. The position requires a flexible approach to working hours.Important Notices:This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.Company DescriptionTraka is a dynamic and innovative company that is part of a global $8 billion a year organization. We are THE global leader in the key & asset management industry globally. Traka USA supplies and installs electronic key and asset management solutions to organizations across the world and is part of the ASSA ABLOY Group brand, currently doing business in over 40 countries. Traka is a dynamic and fast paced company with double digit growth for over 10 straight years which offers a great opportunity for growth and excellent benefits.www.traka.com

Keywords: Traka USA, Orlando, Technical Support Technician, IT / Software / Systems, Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other IT / Software / Systems Jobs


Cyber Information Systems Security Analyst 3
Description: Perform assessments of systems and networks within the networking environment or enclave and identify where those systems and networks deviate from acceptable configurations, enclave policy, or local (more...)
Company: Northrop Grumman
Location: Orlando
Posted on: 06/21/2018

FMDJOBBUSINESS_7454 - J2EE Solution Architect
Description: J2EE Solution Architect for our enterprise technology services client in Orlando, Florida FL Duration : Till this year and w /Potential extension Summary: The J2EE Solution Architect will be responsible (more...)
Company: NAM Info Inc
Location: Orlando
Posted on: 06/18/2018

Sr. Software Engineer
Description: Description:Job Description: The position of Senior Software Engineer performs standard programming methods and techniques. Provides analysis, where required, to assist in solving problems efficiently. (more...)
Company: Leidos
Location: Orlando
Posted on: 06/21/2018


Field Service Representative
Description: Job DescriptionWoodgrain Distribution, a National Distributor of building materials, has an IMMEDIATE OPENING. The position is a Full Time Field Service Representative in the Jacksonville area. This position (more...)
Company: Woodgrain Distribution
Location: Orlando
Posted on: 06/21/2018

Senior Web Developer
Description: Job Duties and ResponsibilitiesResponsibilitiesDevelop websites and applications using front end technologies like HTML, Javascript, CSSBackend focused web development using tools like React, PHP, GITDesign (more...)
Company: ManTech International
Location: Orlando
Posted on: 06/21/2018

Software Design Engineer
Description: Responsibilities/Qualification 13 13 -- 13 Job DescriptionAlion Science and Technology is seeking a Software Developer generalist to support various DoD simulation and training system programs.-- (more...)
Company: Alion
Location: Orlando
Posted on: 06/21/2018

Software Engineer Staff / Orlando /VxWorks
Description: At Employer, you can take embedded software technology to where it's never gone before: from the world's most advanced fighter aircraft literally a flying computer to the spacecraft that could ultimately (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 06/19/2018

CNO Developer
Description: Job Duties and ResponsibilitiesManTech International Corporation is currently seeking a CNO Developer to be part of our Project Management Office in the Persistent Cyber Training Environment PCTE Program. (more...)
Company: ManTech International
Location: Orlando
Posted on: 06/21/2018

Agile Practitioner
Description: Job: Agile Practitioner Location: Orlando, FL Capabilities: Process BA Additional Locations: Travel Requirements: Job Number: JO-1 AddthisShare - Facebook LinkedIn Google Bookmark Twitter -Email this (more...)
Company: North Highland
Location: Orlando
Posted on: 06/19/2018

Software Engineer Senior - Orlando
Description: Software Engineer Senior - Orlando At Lockheed Martin, you can take embedded software technology to where it's never gone before: from the world's most advanced fighter aircraft literally a flying computer (more...)
Company: Lockheed Martin
Location: Orlando
Posted on: 06/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds