Senior Vice President, Infrastructure Services
Company: bny mellon
Location: Lake Mary
Posted on: October 29, 2025
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Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Service Management Product Specialist to join our Technology
Services Group (TSG) via our Service Management team. This role is
in Lake Mary, FL and Pittsburgh, PA (4 days a week). In this role,
you’ll make an impact in the following ways: Provide experienced
knowledge with ServiceNow capabilities in the Incident, Problem,
and Change modules. Drive Product Management for the Incident,
Problem, and Change controls within ServiceNow. Present complex
data reports and control information to Senior Management. Enforce
existing KPIs to track effectiveness across modules. Implement and
enforce governance policies, procedures, and standards for
Incident, Problem, and Technical Change Management. Maintain
audit-ready documentation of Incident, Problem, and Change
activities. Ensure compliance with ITIL Change Management best
practices. Monitor and report on Incident, Problem, and Change
metrics. Provide reporting, guidance, and training to teams on
governance of Incident, Problem, and Change. Collaborate with teams
to ensure adherence to industry standards (ISO 27001, SCO, etc.).
Continuously improve processes for efficiency and effectiveness. To
be successful in this role, we’re seeking the following: Bachelors
degree in computer science or a related discipline or equivalent
work experience required10 - 12 years of application or
infrastructure related experience required; experience in the
securities or financial services industry is a plus Strong
knowledge of ITIL frameworks, change management processes,
incident/problem processes, and governance best practices. 8 years
of experience with the ITIL module within ServiceNow. Experience
working with internal and external audit teams. Strong analytical
and problem-solving skills. Excellent communication skills.
Experience in regulated industries such as finance, healthcare, or
government. ITIL Certification. Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025 World’s Most
Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital
and CNBC, 2025 Our Benefits and Rewards: BNY offers highly
competitive compensation, benefits, and wellbeing programs rooted
in a strong culture of excellence and our pay-for-performance
philosophy. We provide access to flexible global resources and
tools for your life’s journey. Focus on your health, foster your
personal resilience, and reach your financial goals as a valued
member of our team, along with generous paid leaves, including paid
volunteer time, that can support you and your family through
moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans.
Keywords: bny mellon, Orlando , Senior Vice President, Infrastructure Services, IT / Software / Systems , Lake Mary, Florida
