Field Technical Services (FTS) Lead

• Ensure consistency in Client Journey: Engaged as a technical advisor and facilitator from early meetings, through POC testing, all the way through to handoff to CSOC.
• Talk business and tech in the same meeting: Explain the product portfolio and business value of your solution on all levels, including business executives, tech executives, and whole project teams with project leads, architects, engineers, and business people.
• Evangelize the product portfolio and success stories: Perform internal and external events and create public content about case studies, technical architectures, and the business value of your solution mapped to industry and business problems. Events include webinars, business roundtables, tech meetups, and international conference talks. Content creation covers podcast interviews, blog posts, slide decks, and articles in magazines/electric journals.
• Collaborate with product and marketing: Close to evangelism, but often independent, work with the internal marketing to support product announcements, regional road shows, global webinars, customer case studies, and other marketing initiatives to generate product/vendor awareness and sales pipeline.
• Be a public spokesperson: Polished and comfortable speaking in larger public settings or events.
• Collaborate with product and engineering: Provide feedback from the meetings and public events to product management and engineering teams, like new feature requirements. And the other way, present the roadmap and strategic decisions to customers.
• Meet many stakeholders across entire customer projects and sales lifecycles: Work with prospects/customers and partners to ensure customer success. This includes joint planning of customer projects, a strategic roadmap for the enterprise architecture, or technical partnerships. What You Need to be Sucessful
  • 10+ years of experience of technical selling & client engagement
  • A technical background with an understanding the cybersecurity landscape
  • Experience navigating the organization internally and aligning cross-functional teams
  • Speaking to client executives and relating the business risk
  • Experience in early stage companies & an entrepreneurial mindset
  • An altruistic attitude and willingness to always pitch in wherever needed
    
    $120,000 - $150,000 a year
    
    Final offer salary amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
    
    About BlackCloak
    
    BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
    
    BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment.
    
    BlackCloak is headquartered in Orlando, Florida and has a remote workforce throughout the U.S.
    
    We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
    
    Benefits for Full-Time Employees
    
    100% Remote
    
    100% Paid Employee Medical Insurance Premium
    
    401k match
    
    Company Equity
    
    PTO and Sick Leave
    
    Paid Holidays
    
    Multiple off-site events throughout the year
    
    In-home office stipend
    
    Learn More about Us
    
    Website: https://blackcloak.io
    
    LinkedIn: /blackcloak
    
    Twitter: @BlackCloakCyber
    
    White Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
    
    #liremote

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