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Technical Support Analyst

Company: Orangepeople
Location: Orlando
Posted on: May 28, 2023

Job Description:

We are looking for someone who is able to apply proven technical, communication, analytical, leadership, and problem-solving skills to ensure technically sound solutions are implemented according to set standards and processes. We're looking for a hardworking, impactful, technical person who can work independently or with a diverse team. The Ideal candidate will have a good eye for detail on par with high standards, coupled with a proactive solution-oriented approach, someone who holds themselves and their teammates accountable in a professional, collaborative manner. Primary Responsibilities: Work independently and in concert with the team and Managed Service Providers to conduct day-to-day maintenance, administration of software platform(s), and configuration updates following established procedures Identifies root causes of operational issues and resolves independently or through managed service partners Work closely with Business partners and Technology teams to achieve solutions to system challenges, including planning for new projects and events, including capacity planning, monitoring, configuration, security, metrics, reporting, recovery, and migration strategies Ensure adherence to IT Security standards and provide timely updates and remediations to IT Security activities and vulnerabilities to Technology Leadership Provides support and facilitates multiple levels of testing prior to the release of new and upgraded infrastructure, products, and/or services Responsible for documentation, communication, and monitoring Clearly communicate technical findings, issues, and outcomes to other team members Mobile Device Troubleshooting, Network signal Required: Hold a Bachelor's degree in Computer Science, Computer Information Systems, Engineering, or another technical field Have 3 -7 years of progressively related experience in various types of Technical support Experience with project management methodologies (agile, scrum, waterfall) Proven understanding of the Software Development Lifecycle Proven ability to learn and apply new technologies Strong understanding of IT Security best practices and vulnerability management Significant knowledge/experience in relevant technologies, such as: .Net and Java/Spring Batch Enterprise operating systems ( Windows, Unix, and Linux ) Working knowledge of both Oracle and Microsoft SQL Server Db's SOA, Java/J2EE, XML, Pearl, HTML, PHP, JSP, open source, Power Builder, Power Server, GIT, HP ALM, UC4 Familiarity with Cloud platforms (Azure, GCP, Azure, and VMWare) Software Performance Optimization (memory, CPU, scaling, etc...) Experience with basic web technology management including: Domain registration, Certificate management. 3rd Party Hosting service providers, Encryption key management Experience working with Payment platforms or other financial systems Mobile Device Management and troubleshooting Soft Skills & Other Requirements: Effectively communicate between Managers, Architecture, Engineering, Development, and Operations as well as any other stakeholders to implement solutions Proven experience working with and being able to be successful in cross-functional project teams of business analysts, developers, tech leads, infrastructure partners, and quality assurance resources across several teams and organizations Strong communication skills and demonstrated ability to work in a fast-paced, collaborative environment Strong time management and prioritization skills Preferred: Knowledge and understanding of technical architecture, application systems design, and integration in a large heterogeneous enterprise environment Experience working with vendor teams to deliver high-quality results Knowledge of Supply chain and logistics systems and processes Knowledge of Oracle Retail suite, SEYC Gold Middleware familiarity with Weblogic/Apache TomCat, MQ Additional Responsibilities: Participate in OrangePeople monthly team meetings and participate in team-building efforts Contribute to OrangePeople technical discussions, peer reviews, etc Contribute content and collaborate via the OrangePeople-Wiki/Knowledge Base Provide status reports to OrangePeople Account Management as requested About us: OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal OrangePeople Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation. PDN-99192b5a-b552-426c-aa98-6575d6674d57

Keywords: Orangepeople, Orlando , Technical Support Analyst, IT / Software / Systems , Orlando, Florida

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