IT Managed Services Continuous Improvement Project Manager

Company: Scantron
Location: Orlando
Posted on: May 27, 2023

Job Description:

Scantron is a global, diverse company---that provides market leading technology services to help business owners and professionals achieve their goals.--- For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions.--- Scantron is headquartered in Eagan, MN, with offices in Omaha, NE and Lancaster, PA. -Why choose Scantron? -

• BUILD---your career with a global, diversified company that provides managed IT, and security services to help businesses of every size reach their goals. -
• LIVE---your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being. -
  • We have a generous benefits package for our full-time employees, which includes a PPO medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage. -
  • Plan for your future with Scantron's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. -
  • Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. - -
    • Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250. -
    • We offer work-life flexibility, driving professional success but encouraging time for personal pursuits. -Scantron Technology Solutions (STS) is a division of Scantron Corporation.------ STS is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. STS provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. For over four decades, the STS brand has been recognized as the trusted source for technology services and managed print solutions. STS is headquartered in Omaha, NE. -POSITION SUMMARYThe Project Manager leads projects focused on continuous improvement of strategic initiatives for the company. - This role oversees all parts of the assigned projects from initiation through completion to ensure a high level of quality and service is delivered on time. - The Project Manager manages communications with internal resources and 3rd party vendors. ESSENTIAL RESPONSIBILITIES
      • Build and maintain deep understanding of the Managed Services Operations and technology. - Learn lean methodology and leverage this approach for analysis and problem solving
      • Identify and implement changes and identify new opportunities to continuously drive efficiencies, reduce noise.
      • Report the progress of various projects on improvement journeys, providing recommendations on strategic opportunities and organizational/process gaps
      • Successfully create and lead projects and teams to deliver on complex, fast-paced strategic initiatives for the company.
      • Create a vision and plan for the continuous improvement roadmap focusing on:
      • Reducing time to resolve tickets and/or complete projects
      • Deliver improved automation of tasks to reduce downtime of customers
      • General technology improvement that continuously drives us toward 'best in class' managed services
      • Create knowledge management system
      • Drive all project management activities for assigned projects:
        • Project initiation
        • Project planning
        • Task creation and delegation
        • Work execution management and progress monitoring
        • Status reporting
        • Scope management
        • Risk analysis, identification and mitigation
        • Issue identification and resolution
        • Communications
        • Create and manage large teams and individual resources by communicating expectations and holding allocated resources accountable
        • Manage project risks (costs, timelines, quality) through identification, reporting, tracking and escalation
        • Provide status reporting, presenting progress and risk updates to stakeholders on a regular basis
        • Take independent action and initiative to drive improvements and resolve issues
        • The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.
        • Other duties as assignedREQUIREMENTS
          • Bachelor's degree in related field
          • 3-5 years of experience working on process improvement
          • Minimum of 3-5 years experience in a project management or related role
          • Highly ambitious, willing to take on new tasks with little to no direction
          • Demonstrated ability to successfully manage multiple projects
          • Exceptional written and verbal communication/interaction skills
          • Must present a professional image and demeanor at all times
          • Demonstrated competency with personal computer and business-related software, in particular project management software
          • ITIL Foundation Certified
          • Positive can-do attitude, engage well with all stakeholders, demonstrate enthusiasm for customers, solve problems and multi-task.
          • Skills Required:
          • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand information and uses it for improvements
          • Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture
          • Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
          • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
          • Learning on the Fly - Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
          • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
          • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activitiesPREFERENCES
            • ConnectWise Manage or similar managed services tools
            • Managed Servivces experience
            • Six Sigma -SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER. ----All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. -Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.235.6967. -EEO is the law. To review your rights under Equal Employment Opportunity please visit:---www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. - - -Powered by JazzHR

Keywords: Scantron, Orlando , IT Managed Services Continuous Improvement Project Manager, IT / Software / Systems , Orlando, Florida