Event Technical Lead- Marriott Grande Lakes Orlando
Company: Encore
Location: Orlando
Posted on: May 26, 2023
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Job Description:
Position Overview
The Technical Lead is responsible for intermediate level set up and
operation of small to large-scale audiovisual systems in a
hospitality environment while ensuring complete customer
satisfaction. This position reports to an Operations Manager,
Operations Director, or Director of Event Technology.
Key Job Responsibilities
Equipment Operation
---Responsible for accurate and timely setup, operation, and
breakdown of intermediate audiovisual equipment.
---Troubleshoot technical issues and resolve problems quickly as
they arise.
---Complies with all Company security and safety measures.
---Ensures equipment is secure from theft and/or damage when in
use.
Customer Service
---Provides excellent service and strive to exceed the expectations
and needs of internal and external customers.
---Be a leader, mentor and coach for other Technicians on Encore's
Delivering World Class Service philosophy.
---Maintains a positive relationship with all clients through
effective communication.
---Meets with guests on site to ensure that their needs are met and
the equipment setup is working properly.
---Monitors events and checks in on customers throughout the
day.
---Understands and fosters the hotel/client relationship.
Technical Ability
---Understands the technical aspects of the job and demonstrates
advanced operational ability to troubleshoot and problem solve with
equipment and software issues.
---Anticipates equipment challenges and changes in a timely and
professional manner.
Systems Knowledge
---Understands company processes, follows procedures and completes
systems entry and paperwork accurately.
---Uses the equipment sheets to determine the equipment scheduled
for set up and for strike.
---Interacts with other staff and outside vendors for
equipment.
---Increases revenue by utilizing floor up-selling techniques.
---Work with clients to finalize invoices.
---As needed, work within Encore systems and applications
Job Qualifications
---High school diploma required. Associate's degree is
preferred.
---Encore Technical Level 3 Certification is required. New Encore
team members must be certified by their location within 30
days.
---1 - Encore Technical Level Two Core Certification is required
(Audio, Lighting, Projection, Video, Scenic). New Encore team
members must be certified by a qualified proctor within 60
days.
---2-3+ years of customer service or hospitality experience is
preferred.
---2-3+ years of audio visual experience is required.
---A valid driver's license is required for team members in
positions that may operate Company vehicles
---Additional DOT requirement may need to be met if applicable.
Competencies
---Ownership
---Hospitality
--- Professionalism
--- Responsiveness
---Safety Conscious
---Decision Quality
---Tech Savvy
---Communicates Effectively
---Drives Results
--- Instills Trust
Work Environment
Hotel
Work is performed in a hotel/convention center environment with
moderate exposure to outdoor temperatures and to dirt, sand and/or
dust. The working conditions will vary between moderately quiet to
noisy volumes. Team members will use high-end audio visual
equipment and electrical components, and will be exposed to heights
via lifts and ladders. Team members may be asked to work in
multiple hotel locations. Working times will include irregular
hours and on-call status including days, evenings, weekends and
holidays. Team members must adhere to appearance guidelines as
defined by Encore based on an individual hotel or a representation
of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Encore, Orlando , Event Technical Lead- Marriott Grande Lakes Orlando, IT / Software / Systems , Orlando, Florida
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