IT Technical Field Support Specialist

Company: Medicus IT
Location: Longwood
Posted on: March 19, 2023

Job Description:

IT Field Tech Support



Overview

Are you a well-rounded IT professional with a passion for making a difference in your clients' lives by easing their burden of technology? Do you enjoy working on networks and ensuring they are set up and running properly and effectively? Do you want to work for a company that will provide you the growth opportunities to master your technical skills and grow in the areas that matter to you? You will be traveling to Medicus IT clients' sites to handle all things IT related so you will gain valuable on the job knowledge working with many different technologies on a very frequent basis! If this opportunity excites you, we want to talk to you!



IT Field Tech Support Job Description

Role and Responsibilities

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• Troubleshoot and resolve basic desktop, software, network and server issues following published escalation guidelines to ensure issues are resolved in a timely manner
  
• Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment and software
  
• Actively assist Level Twos and Level Threes on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
  
• Take part in afterhours On Call rotation as needed - must have a minimum of 6 months experience at MIT and have supervisor approval before joining rotation.
  
  
  
  
  IT Field Tech Support Qualifications and Education Requirements
  
  
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  • Associate degree in technology related field OR equivalent combination of education and work experience
    
  • 2+ years of experience in supporting Microsoft Environments
    
  • Required certifications: Network +, Security +
    
  • Hands-on experience with Windows 2016/2012/2008 servers, Active Directory, Backup Technologies, Internet/DNS/E-mail/Communication issues
    
    
    
    
    
    In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!
    
    
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    • 401k with Company Match
      
    • Annual Bonus Plan
      
    • Medical, Vision & Dental Insurance
      
    • Short-Term & Long-Term Disability Insurance
      
    • Basic Life Insurance
      
    • Accidental Death & Dismemberment (AD&D) Insurance
      
    • Optional Supplemental Insurance
      
    • Paid Holidays
      
    • 14 days PTO (Including Birthday PTO!)
      
    • Fully Customized Development/Growth Plans
      
    • Certification Reimbursements
      
    • Monthly employee appreciation events
      
    • Fully stocked breakroom
      
      
      
      
      Medicus IT is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.
      
      As a healthcare-specific MSP, many of Medicus IT clients have vaccination requirements to protect their staff and patients. As our clients update their COVID-19 policies, job roles that include client onsite responsibilities may be required to meet client vaccination requirements.
      
      
      
      PM22 / #DC22
      
      
      
      
      
      
      PI207604786

Keywords: Medicus IT, Orlando , IT Technical Field Support Specialist, IT / Software / Systems , Longwood, Florida