Senior Manager - Ride and Show (Technical Services)
Company: Universal Orlando
Posted on: September 24, 2022
JOB SUMMARY: Manages the mechanical, controls, and animation
maintenance activities in area of responsibility. Develops and
oversees all routine, capital, and expense budgeting and sets
direction and priorities of all maintenance functions for the area
of responsibility. Manages and leads supervisors and assistant
managers to include continuous improvement, personal development,
and administration in area of responsibility. Oversees system and
component design changes, directs the activities of outside vendors
and construction for all attraction additions and/or modifications.
Oversees, revises, and implements the preventative and predictive
maintenance programs to ensure compliance with OEM specifications
and increased operational readiness and show quality. Develops,
executes, and oversees TSAT action plans, safety plans and training
plans specific to area of responsibility. Ensures guest safety and
team member safety in all attractions within area of
responsibility. Manages and administers the annual NDT requirements
of all attractions in area of responsibility.
* Reviews with staff annual, preventative, and predictive
maintenance plans to ensure the capital investment is kept in like
new condition. Sets improvement goals for the department, gives
direction to ensure goals are met, and communicates all goals to
the team. Ensures the safety of all guests and team members through
a proactive approach in managing safety issues, the proper use of
PPE, regular discussions with the team in regards to safety and
continuous job safety analysis of all tasks.
* Sets the priorities and oversees any modifications and/or
engineering modifications to ensure timely completion of tasks.
Analyzes operational performance of the attractions and manages
priorities of maintenance activities.
* Supervises and leads training and development of all direct
reports in assigned area. Administers development plans on a
regular basis and as required. Manages schedules and personnel
records for direct reports. Ensures compliance to all Universal
Orlando policies and procedures. Ensures safety is the top priority
of assigned area for both guests and team members.
* Ensures operational throughput requirements are supported on a
daily basis. Coordinates work efforts with operational needs of the
attractions, working directly with all affected departments to
ensure the highest level of customer service.
* Ensures all areas of responsibility are in compliance with ASTM
F-24 guidelines as well as original manufacturer's
* Builds and manages routine budget for responsible area to include
all expenses needed to achieve goals. Monitors overtime for
responsible area, ensuring only used when absolutely necessary.
Builds capital and expense plans for responsible area as
* Develops, executes, and oversees safety plans specific to area of
responsibility and in alignment with the Technical Services Ride &
Show safety plan. Develops, executes, and oversees training plans
for area of responsibility increasing the preparedness of the
entire team. Develops, executes, and oversees TSAT action plans for
area of responsibility driving increases in overall engagement.
* Understands and actively participates in Environmental, Health &
Safety responsibilities by following established UO policy,
procedures, training and team member involvement activities.
* Performs other duties as assigned.
SCOPE: Manages all maintenance activities for rides, shows, and
guest interactive areas for specific area. Manages routine, expense
and capital budgets for specific area. Leads and supervises all
direct reports and manages all hourly personnel in specific
* High school degree or GED: Required
* Technical school: Preferred
* Associate's degree: Preferred (General Education or
* Bachelor's degree: Preferred (Mechanical/Electrical
* Master's degree in: Not Required
* 7 to 10 years' experience in theme park Maintenance is
* 7 to 10 years' supervisory experience is required.
* Four years manager, ride and show experience is preferred; or
equivalent combination of education and experience.
* Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
* NAARSO level 1 certification is required.
* NAARSO level 2 certification is preferred.
Your talent, skills and experience will be rewarded with a
competitive compensation package.
Universal is not accepting unsolicited assistance from search firms
for this employment opportunity. All resumes submitted by search
firms to any employee at Universal Orlando via-email, the Internet
or in any form and/or method without a valid written Statement of
Work in place for this position from Universal Orlando
HR/Recruitment will be deemed the sole property of Universal
Orlando. No fee will be paid in the event the candidate is hired by
Universal Orlando as a result of the referral or through other
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal
elements and all related indicia TM & 2022 Universal Studios. All
rights reserved. EOE
Keywords: Universal Orlando, Orlando , Senior Manager - Ride and Show (Technical Services), IT / Software / Systems , Orlando, Florida
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