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Sr Mgr, Software Engineering - Hartford, CT or Telecommute

Company: UnitedHealth Group
Location: Orlando
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

  • Undergraduate degree or equivalent experience
  • Development experience using Genesys Suite of technologies ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace.)
  • Design and Development experience in Routing Applications for Voice routing using Composer / IRD, SCXML is a must and VXML will be of added advantage
  • CICD experience with Jenkins and GitHub
  • Experience with basic Java development
  • Proficient in Client applications like GRAT, Composer, GAX (Genesys Administrator Extension), GA(Genesys Administrator), Pulse, log analysis tools
  • Database knowledge pertaining to SQL and Cassandra will be considered
  • Having a solid knowledge in SSDLC Preferred Qualifications:
    • 5+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice Routing)
    • 5+ years of Genesys Framework
    • Experience in developing Routing workflows using Composer
    • Experience in Genesys Rules Engine
    • Experience in designing, developing and debugging routing solutions implemented using Genesys
    • Orchestration Server, Genesys Rules Engine and URS
    • Experience in troubleshooting routing issues in production on call
    • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components.
    • Ability to architect routing design and development for new solutions that will be implemented for the customer
    • Excellent Communication and interpersonal skills
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Orlando , Sr Mgr, Software Engineering - Hartford, CT or Telecommute, IT / Software / Systems , Orlando, Florida

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