Entry-Level Software/Hardware Support Call Center Technician

Company: Computer Rx
Location: Orlando
Posted on: August 7, 2022

Job Description:

Job Description Mission: To provide the most efficient and quality support to our pharmacies so they can focus on their patients. Why: Client Support focuses on providing excellent service to help customers use products and services properly, efficiently and effectively. Client needs should always be at the forefront while maintaining a timely and empathetic approach. Summary: As a Software Support Technician your focus will be on the customer and providing excellent Tier 1 support over the phone. Responsibilities include, but are not limited to: Answer a high volume of calls from our clients Ask appropriate questions and actively listen while documenting the details in our ticketing platform in a way that will be transferrable to Tier 2 Support Provide clear expectations to customers on when they can expect issue resolution KNOWLEDGE & REQUIREMENTS: 0-1 year of helpdesk/tech support experience preferably in a call center environment but any customer facing experience is useful High School Diploma required, College Degree preferred Ability to relate well to customers and express empathy Excellent written and verbal communication skills Ability to multi-task in a fast-paced environment while maintaining accuracy WORKING CONDITIONS: Regular business hours, Monday --- Friday (Some Saturdays for limited hours). If additional hours are required, please list here: No travel required PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing Company Description TDS provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, TDS has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Enhanced Medication Services, and PharmAssess.

Keywords: Computer Rx, Orlando , Entry-Level Software/Hardware Support Call Center Technician, IT / Software / Systems , Orlando, Florida