PBX Agent
Company: Wyndham Grand Bonnet Creek in Orlando
Location: Orlando
Posted on: August 6, 2022
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Job Description:
Overview
Support the Front Office in providing superior guest service by
fielding all guest issues and requests received by telephone with
the goal of addressing and resolving any problems in an efficient
and timely manner.
Responsibilities
- Promptly answer telephone calls, greet callers with a positive
and clear voice. Listen to ascertain the correct extension. Reading
and using a moderately complex computer console, direct calls to
appropriate line. Requires sitting in a confined space for long
periods of time to continuously perform essential functions.
- Transcribe complete messages and repeat information to verify
accuracy. Input and retrieve messages from the computer as
requested. Read and verbally recite exact messages for guests.
- Receive wake up call information, input cautiously into the
automated wake-up system and verbally confirm time to guest.
- Page guests and patrons using the public address system in a
courteous and clear manner.
- Act as dispatcher for security, guest services and property
operations associates. Provide timely information via paging system
and two way radios to associates in response to emergencies and
guest requests such as plumbing problems, airport shuttle service,
etc.
- Briefly answer basic inquiries, time, extension numbers, outlet
hours, etc.
- Immediately answer the emergency line, listen to details to
identify nature of problem and respond appropriately in accordance
with established procedures. Initiate emergency response as
necessary and legibly document pertinent details.
- Remain calm and polite especially during emergency situations or
heavy hotel activity. Resolve complications and complaints such as
missed wake up calls or missed messages using previous experience
and good judgment.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
Keywords: Wyndham Grand Bonnet Creek in Orlando, Orlando , PBX Agent, IT / Software / Systems , Orlando, Florida
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