Delivery Head, Aurea Software (Remote) - $100,000/year USD
Company: Crossover for Work
Posted on: November 22, 2021
Crossover is the world's #1 source of remote full-time jobs. Our
clients offer top-tier pay for top-tier talent. We're recruiting
this role for our client, Aurea Software. Have you got what it
Do you excel at deeply engaging with customers around their
business objectives and use cases in order to understand and
maximize the business value that customers derive from your
products and services, leading to world class levels of retention,
customer satisfaction and top-line growth?
Do you have the clear and direct communications capabilities to
truly lead VP- and C-level customer discussions, cutting through
noise and keeping things centered on the true success
If this is you come join us build THE world class customer success
organization that not only embraces the future of work but helps
clients adopt technology to empower that future. We are a team of
Success leaders who advise our customers on how to achieve their
strategic goals by leveraging our solutions. Become part of a
winning and growing team where opportunity to grow your Customer
Success career awaits.
You get to focus on leading your customers to success through
directive action, rather than spending your time running around
responding to tactical customer requests.
At Aurea, you will assume the role of thought leader on behalf of
your customer. You will identify specific and custom opportunities
to further utilize all aspects of the Aurea Unlimited portfolio and
work across product, solutions and professional services to
effectively deliver increasing value further entrenching Aurea's
software products into the daily lives of our customers.
What You Will Be Doing
Continuously learn and build domain expertise across multiple
products and customers.
Analyze current product usage and other success indicators and
identify specific improvement opportunities for each customer based
on a prescribed success plan.
Lead structured Success Meetings to show customers where they
currently stand and provide confident, clear success goals and next
steps for them to grow their usage and value towards best
What You Won't Be Doing
We do not manage renewals nor sell additional licenses or
subscriptions. We are not issue managers nor fire fighters. You
will not do customer "babysitting" - giving them tactical updates,
participating in feel-good but ultimately insubstantial meetings,
running around satisfying a bunch of near-term customer requests
that do not move customers closer to success, and often may move
them farther away.
Delivery Head Key Responsibilities
Build relationships up to senior levels and conduct frequent
discussions around business objectives, use cases, user adoption,
analytics and business case metrics to understand customer
objectives vs. current state performance. Use strong analytical
modeling capabilities and advanced pattern recognition skills to
provide logic for prioritized recommendations and to quantify
Leveraging these strategic, organizational and analytical insights,
create and execute Customer Success Plans for your customers that
unambiguously define the success goals and the actions required to
achieve those goals. Drive against those plans to deliver to those
Navigate and lead the customer along the success journey, keeping
them centered on the "north star" and proactively managing
divergence/distraction . While our emphasis on being able to lead
conversations is clear, we are seeking an empathetic active
listener, not a tone-deaf bulldozer, with a superior ability to
rapidly process information and (re)center conversations and
actions to their essential core. You are a catalyst for focus.
Conduct routine check-ins with customer contacts at a variety of
levels to generate insight, guide actions and solicit feedback.
Leveraging your customer insights and Aurea's best practice
playbooks, create success plans for each of your accounts. For each
success plan, our objective is to ensure that customers understand
the plan, are aligned to the recommended actions and commit to that
Provide consistency as a valued partner in driving focused
discussions, compelling decisions and explicit choices, challenging
to yield prioritization, and (re)centering ongoing discussions &
actions on those choices and resulting plan.
Work with Engineering, Technical Support, Professional Services and
other internal organizations to deliver to success plan action
items on behalf of the customer.
Excellent spoken and written English
3+ years in enterprise software roles, across several industries
MBA or Advanced degree
Post-merger integration experience is highly-desirable, as is
experience working in PE-backed situations
2+ years in the delivery of high-value services to senior-level
4 years of experience working within a leading management
consulting or systems consulting firm.
Increasing responsibility managing and leading relationships with
senior-level business buyers of software-enabled products, services
Experience in a technical capacity working directly with software
(product management, engineering, technical support, product and/or
solution marketing, pre-sales, solution delivery).
About Aurea Software
Aurea was founded with the singular vision of helping businesses
succeed in today's complex digital landscape. To achieve that goal,
we do things differently. Our customers enjoy access to every
product in our portfolio - all of which are cloud-based,
enterprise-scale, and easy to use - with one simple subscription.
We focus on relationships instead of transactions. And our unique
AureaOne operating model and acquisition strategy ensure that our
portfolio continues to grow, so we can continue to provide
competitive advantage and differentiated results for our customers
no matter what the future holds.
Aurea is was an early adopter of remote-work. In fact our entire
team, nearly 2000 people and growing, operates in an entirely
remote work model.
There is so much to cover for this exciting role, and space here is
limited. Hit the Apply button if you found this interesting and
want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The
position is immediately available and requires entering into an
independent contractor agreement with Crossover. The compensation
level for this role is $50 USD/hour, which equates to $100,000
USD/year assuming 40 hours per week and 50 weeks per year. The
payment period is weekly. Consult www.crossover.com/help-and-faqs
for more details on this topic.
What to expect next:
You will receive an email with a link to start your self-paced,
online job application.
Our hiring platform will guide you through a series of online
"screening" assessments to check for basic job fit, job-related
skills, and finally a few real-world job-specific assignments.
Important! If you do not receive an email from us:
First, emails may take up to 15 minutes to send, refresh and check
Second, check your spam and junk folders for an email from
Crossover.com, mark as "Not Spam" since you will receive other
emails as well.
Third, we will send to whatever email account you indicated on the
Apply form - by default, that is the email address you use as your
LinkedIn username and it might be different than the one you have
If all else fails, just reset your password by visiting
https://www.crossover.com/auth/reset-password if you already
applied using LinkedIn EasyApply.
Crossover Job Code: LJ-4456-US-NewYork-DeliveryHead.009
Keywords: Crossover for Work, Orlando , Delivery Head, Aurea Software (Remote) - $100,000/year USD, IT / Software / Systems , Orlando, Florida
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