Senior Support Engineer - Oracle CX Cloud
Company: CTI Education Group
Location: Orlando
Posted on: April 9, 2021
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Job Description:
If you require accessibility assistance or accommodation for a
disability when applying for open positions please contact us at
+1.888.404.2494, Option 1. Oracle's Affirmative Action Plan is
available for review by contacting +1.888.404.2494, Option 1. Job
Description Senior Support Engineer - Oracle CX Cloud - 21000GMW
Applicants are required to read, write, and speak the following
languages : English If you are passionate about customer service &
support and have a desire to do what it takes to ensure customer
success, then we may have the ideal role for you. You will have an
opportunity to learn all about our CX cloud offerings using our
Oracle Cloud Learning Subscription (all employees have free
access). If you would like to sample some of the training try out
Oracle LaunchPad which offers free Oracle Cloud training. We do
expect all our support engineers to leverage this learning platform
to complete the latest Oracle CX Certification within 12-24 months
of joining the team. We also offer technical deep dive sessions
with Product Experts in Product Management and Engineering. Aside
from helping our customers achieve successful business outcomes you
will have the opportunity to work directly with Product Management,
Engineering & Information Development and help influence product
supportability & usability. If you think you meet the requirements
below, we are interested in finding more about you! As a Senior
Support Engineer, you will be expected to have:
As a Sr. Support Engineer, you will be the technical interface to
customers, Original Equipment Manufacturers (OEMs) and Value-Added
Resellers (VARs) for resolution of problems related to the
installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies
and in-depth knowledge of several products and/or platforms. Also,
you should be highly experienced in multiple platforms and be able
to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while
researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment.
May have project lead role. 4 years experience with Core products
or five years experience with Applications products and have a
technical degree i.e., BS Computer Science/Management Information
Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
OR (for Applications) proven professional/ technical experience,
i.e., demonstrating an understanding of Applications at a
functional and technical level (preferably Oracle)
Oracle is an Affirmative Action-Equal Employment Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veterans status, age, or any other characteristic protected by
law.
Job : Support Location : US-FL,Florida-Orlando Job Type : Regular
Employee Hire Organization : Oracle All over the world, people's
lives are better because of Oracle. Want to make a difference? Join
our company of change-makers. From Oracle to culinary school and
back again. Bonnie Carlson Kaypaghian uses the skills she learned
to create recipes for her daughter's Type 1 Diabetes and has
written a cookbook to share with the world. #LifeatOracle If you
require accessibility assistance or accommodation for a disability
when applying for open positions please contact us at
+1.888.404.2494, Option 1 Oracle's Affirmative Action Plan is
available for review by contacting +1.888.404.2494, Option 1.
Keywords: CTI Education Group, Orlando , Senior Support Engineer - Oracle CX Cloud, IT / Software / Systems , Orlando, Florida
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