Desktop Support, Orlando, FL
Location: Orlando
Posted on: February 25, 2021
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Job Description:
Summary:
The Desktop Support Analyst will be responsible for providing
technical support to our corporate and remote locations for
computers, peripherals and applications. The Desktop Support
Analyst 1 will also be responsible for the successful completion of
Desktop related projects.
Roles & Responsibilities:
- Provide desk side end user and or phone support to our local and
remote customers while resolving all Incidents within each BU’s
identified SLA
- Perform installs, moves, add or changes (IMAC)
- Identify and escalate situations requiring urgent attention to
the Senior Manager or the appropriate support organization
- Responsible for special projects as needed related to the support
we provide our customers or the support of our IT environment.
Experience Required:
- 2 years of experience within the Information Technology field,
providing support of desktops, laptops, software and peripherals
both locally and remotely
- Experienced with replacing/installing hardware/software on PC’s
locally and remotely
- Experience removing viruses and spyware using various tools
- Experience troubleshooting basic network, software and printing
problems
- 2 years’ experience with various PC imaging technologies
- 2 years’ experience supporting Microsoft PC Operating Systems and
Microsoft Office
Keywords: , Orlando , Desktop Support, Orlando, FL, IT / Software / Systems , Orlando, Florida
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