Customer Service, $20/hr (Remote, Part-Time)

Company: LifeQuotes.com
Location: Orlando
Posted on: May 16, 2022

Job Description:

Customer Service (Part-Time, Remote), $20 / Hour + BonusFamily-Flexible Hours: 20-28 hours per week.Location: Remote or In-Person (Darien, IL Headquarters)Start Date: June-2022
We're looking for friendly, customer-obsessed folks to help advise customers with their life insurance insurance purchasing decision. No insurance experience or cold calling required - $20/hr to start and plenty of commission opportunity available. We'll provide all the equipment you'll need at home.
Who We AreLifeQuotes.com is a growing, nationally-recognized, family-owned, profitable InsurTech leader in the term life insurance market with 400,000+ customers insured. We and our 130 employees represent 45+ A-rated insurance carriers in all 50 states + DC, and we offer policies ranging from $10,000 to $25 million. Customers call us or self-quote at www.lifequotes.com based upon our national TV, Radio, direct mail and partnership campaigns. Calls come in from 7 AM to 11 at night, 7 days a week.
What We're Looking ForOur part-time telephone agents are kind, smart, energetic and can multi-task well, which means they can enter information at the same time they are conversing with customers. Our part-time licensed customer service representatives (you have to hold a life producer's sales license in order to legally give quotes to customers) typically work 20-28 hours per week.
This is an inbound phone center position where you will be talking to and advising 15-20 people per 4 hr. shift using our scripts and procedures after an 8 week training period. You will be taking inbound calls and following up with warm leads.
You must be available for live training from 10am-2pm CST for the 8 week initial training period. Flex hours available once training is complete and you've been certified. Flex hours are 20hr/week minimum and 28hr/week maximum, must work minimum 4hr shift. We're open 7am-11pm, 7 days per week.
What We Offer

• Part-time flex hours (20hr/week minimum, 28hr/week maximum)
• Base pay starting at $20+ / hour plus commissions
• 2x pay on Holidays and paid days off
• 20% match on 401(k)
• All at-home equipment provided
• 100% paid compensation during all training
• We'll buy 50 state licenses for you on day 1
• Clearly defined path to full-time with full benefits and higher earnings if you have the interest, drive and skill
  What You'll NeedWe'll expect you to show up on your first day (June 1) with your resident state life insurance producer license in hand or evidence of having passed the test. Your license address must match the address on your driver's license. We'll reimburse you for your home state license acquisition costs. We'll then also pay for 50 more state licenses and all renewal costs.
  
  • Sufficient WiFi (or wired connected) with a SpeedTest.net score of not less than 150 Download/22 Upload on your home internet speed.
  • Life and Health Producer's License test passed in resident state (must match driver's license) by first day. Wee cannot start you on day 1 without the test passed. Test and study materials will be reimbursed one the test is passed. Maximum of two attempts is reimbursable.
  • Pleasant inbound customer service and ability to stay on script and be kind
  • Enjoy working fully-remote and being on the phone! You'll talk to 15-25 people each shift.
  • During training, you must be able to attend all training sessions between 10am-2pm CST Monday-Friday for your first three months.
  • Following LifeQuotes Sales Agent Certification, you can then pick your own hours (must schedule 4hr minimum shifts, 20-28hrs per week).
  • Must be available to work occasional evenings and weekends.
  • Job expectation to write 1 life insurance application for every 2 hours logged at 50% close rate and $750 average premium per paid policy.
  • Strong sense of internal motivation - coachability is a must! We're looking for sales agents who want to develop a lucrative career, tackle new opportunities, and grow both personally and professionally.
  • Ability to diligently maintain a clean pipeline and stay ahead of customer email, text, and voicemail.
  • Ability to work a consistent, predictable schedule with minimal adjustment.
  • Ability to close business. Don't worry, practice makes perfect, and we'll help you along every step of the way!
  • Ability to stay empathetic, kind, and helpful with every customer. We use a highly detailed script and will expect it to be read verbatim.
  • All candidates must submit a completed application and recent clean credit report and must have no misdemeanor / felony convictions and no vectors.
  • All candidates must pass our skills assessment tests.
  • Business or business-related degree from 2- or 4-year University strongly preferred
    Past Accolades for www.LifeQuotes.com:
    • 110,000+ customer reviews grade us 4.66 Stars: https://www.lifequotes.com/liferequest/customerReview.jsp
    • Life Insurance Innovation" award winner--- Life Insurance Direct Marketing Association
    • "The premier Web site in terms of details and ease of use..." -- Yahoo! FINANCE
    • Ranked #1 life insurance website by Kiplinger's
    • Named a "100 Most useful website" by MSN Money
    • Past Winner: Forbes' "Best of the Web"
    • The best web site I've found..." -- Dallas Morning News
    • "...we'd recommend you do your insurance shopping here..." -- Barron's
    • "...outstanding - as good as a Web site on insurance can possibly be. Hats off and a gold star to the top insurance site on the Web." -- Insurance for Dummies

Keywords: LifeQuotes.com, Orlando , Customer Service, $20/hr (Remote, Part-Time), Human Resources , Orlando, Florida