OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

Mgr, Volunteer/Guest Services - UF Cancer Center - Full Time

Company: Orlando Health
Location: Orlando
Posted on: August 16, 2019

Job Description:

Mgr, Volunteer/Guest Services - UF Cancer Center - Full TimeOrlando Health is one of Floridas most comprehensive private, not-for-profit healthcare systems providing access to nearly two million Central Florida residents and has provided care for more than 4,600 international visitors annually. Our physician practices, diagnostic centers, hospitals and advanced medical treatments and procedures, along with our highly qualified team of medical specialists, have distinguished Orlando Health as a healthcare leader. We are one of Central Floridas largest employers with more than 15,000 employees and nearly 3,000 affiliated physicians supporting our philosophy of providing a continuum of care that revolves around patients needs. As a leading healthcare resource, providing world-class medical care as well as training our future healthcare providers, Orlando Health will continue to foster growth and development throughout the region for generations to come. We are looking for talented individuals to be part of our team.Position Summary Provides organization, direction, coordination and consultation for all operational Volunteer, Guest Services and Gift Shop within the facility. Establishes policies and procedures, standards and objectives in coordination with the vision and goals of Orlando Health. Responsible for the provision of prompt assistance and resolution of customer requests and problems relating to their interactions with Orlando Health and its affiliates.Education/Training Bachelor degree required. Licensure/Certification None. Experience Two (2) years of volunteer/ guest service or closely related experience required, and two (2) years management experience. A Masters degree may substitute for up to (2) years of required experience.Essential Functions Plans, organizes and directs gift shop activities including the total purchase of all inventories. Monitors gift shop expenditures based on Retail Sales. Maintains appropriate staffing level; performs interviews and makes hiring decisions; ensure staff receives appropriate training and orientation and coaches and counsels staff to maximize performance. Participates in Service Excellence Committee Serves as a member of the corporate Volunteer Services team, participating in the development of goals and objectives for the department. Possesses expert knowledge of all areas of the hospital and utilizes this capability to maintain an effective working rapport with all levels of team members. Along with the Corporate Manager of Volunteer Services, prepares and is responsible for the site volunteer services budget and restricted account. Along with the Administrator of Patient Care, prepares and is responsible for the Guest Services budget. Develops goals and objectives and process improvements for the Volunteer and Guest Services departments and establishes and implements department operational policies and procedures. Prepares trending reports and assists in initiating change as needed in existing policies and procedures. Maintains communication with administration and other hospital staff regarding activities and needs relating to Volunteer and Guest Services. Fosters open communication with volunteers and Guest Services staff regarding hospital philosophy, change, continuing education, etc. Attends administrative and departmental meetings, conventions, seminar and other activities pertinent to the success of Volunteer and Guest Services. Oversees the Teenage Volunteer Program or supervises the person responsible. Oversees evaluations and coordination of activities among Volunteer and Guest Services staff. Works with department heads to determine the need and standards of performance for Volunteer and Guest Services in that department, thus providing interesting and purposeful volunteer opportunities within the hospital system. Investigates guest concerns and acts as an administrative liaison on behalf of patients and families. Plans, coordinates and administers Volunteer Services including: Recruiting, screening/interviewing, selecting, orienting and assigning volunteers. Monitoring volunteer activities to insure that patients, families and staff experience compassion and friendly service from volunteers. Maintaining a positive work environment for volunteers, making them feel welcome, needed and appreciated. Maintaining records, forms and reports as follows: . Tracking reports of volunteers status and hours contributed. . Written services guidelines including competencies required. . Compliance reports. . Quality assurance activities. . Safety and infection control policies and procedures. . As needed performance evaluations of volunteers. Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Keywords: Orlando Health, Orlando , Mgr, Volunteer/Guest Services - UF Cancer Center - Full Time, Hospitality & Tourism , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Part Time Retail Inventory Associate
Description: Part Time Retail Inventory Associate Here at RGIS, you count We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. No experience No problem (more...)
Company: Advantage Solutions
Location: Saint Petersburg
Posted on: 08/25/2019

INBOUND CUSTOMER SERVICE
Description: An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast faced, dynamic environment with a focus on technical (more...)
Company: Mommy Jobs Online
Location: Orlando
Posted on: 08/25/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Gainesville
Posted on: 08/25/2019


Customer Service Representative - Healthcare
Description: When everything s connected, how we connect is everything and we d like to connect with you too Connect your compassionate nature, service orientation and previous customer service experience to a new (more...)
Company: TTEC
Location: Orlando
Posted on: 08/25/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Apopka
Posted on: 08/25/2019

Customer Service (Remote)
Description: INBOUND CUSTOMER SERVICE An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast paced, dynamic environment (more...)
Company: Mommy Jobs Online
Location: Clearwater
Posted on: 08/25/2019

Restaurant Manager - Tutto Italia
Description: The Opportunity Located in Epcot park and offers authentic Italian cuisine, including hearty pastas and wood-fired pizzas. Responsibilities ul li Oversee daily shift responsibilities of all employees (more...)
Company: Delaware North
Location: Orlando
Posted on: 08/25/2019

Customer Service (Remote)
Description: INBOUND CUSTOMER SERVICE An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast paced, dynamic environment (more...)
Company: Mommy Jobs Online
Location: Saint Petersburg
Posted on: 08/25/2019

Customer Service Specialist-Now Hiring-PT/FT
Description: We are now interviewing for our Customer Service/Benefits Specialist position. This is a work from home position.
Company: Benefits for You
Location: Gainesville
Posted on: 08/25/2019

Kitchen Supervisor - The Ritz-Carlton Orlando, Grande Lakes - (19001D7B)
Description: Kitchen Supervisor At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds