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Food & Beverage Supervisor

Company: Hilton Grand Vacations
Location: Orlando
Posted on: July 15, 2019

Job Description:

Job DescriptionPosition Statement
Ensures the expectations of our owners and guests, as well as the HGVC standards are met and exceeded. Works closely with the departmental Manager in regards to staff/guests interaction, training, supervision, food & beverage retail delivery and presentation, to ensure the highest level of productivity and efficiency are achieved. To assist in forecasting the needs of F&B staffing to meet the needs of guest demands. Commitment and dedication to our Spirit of Service culture and Hilton Values is an expected behavior to be displayed towards our guests and team members at all times.
What will I be doing?

As a Food & Beverage Supervisor you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:



  • Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times. Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures and that all Food and Beverage Team Members are trained in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards.
  • Responsible for the operation of the department in the absence of the Food and Beverage Manager. Participates in all F&B operations on a daily basis to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services.
  • Knowledge and service of menu items and beverage brands as well as cocktail recipes, varieties of beer and wines, soda, water, sugars and other prepared beverages.
  • Performs in accordance with all state regulations with regards to alcohol service and consumption.
  • Supervises and accounts for the accurate collection of monies received at the various F&B outlets. Determines the resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries.
  • Ensures the provision of special services to owners/guests as directed.
  • Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of productivity.
  • As requested, assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc.
  • Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate. Witness any drop of company funds from daily transactions.
  • Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.
  • Carries out all reasonable requests by management.
    QualificationsWhat are we looking for?

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:



    • Ability to read, analyze and interpret general business communications and reports.
    • Ability to write reports/basic computer skills. Basic mathematical skills.
    • Ability to solve practical problems, using good judgment to deal with a variety of variables in guest and business situations.
    • Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence and mentor others.
    • 3 years of experience in this or a related job
    • High School / GED
      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • BA/BS/Bachelor's Degree
      • TIP's or similar certification
      • Food Handler Certification
      • 4+ years of experience in this or a related job
      • 2+ Years of management or supervisory experience


        What will it be like to be a Team Member with Hilton Grand Vacations?At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
        Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
        Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit www.hgv.com and www.hiltongrandvacations.com.
        EOE/AA/Disabled/Veterans

Keywords: Hilton Grand Vacations, Orlando , Food & Beverage Supervisor, Hospitality & Tourism , Orlando, Florida

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