OrlandoRecruiter Since 2001
the smart solution for Orlando jobs

Guest Services Supervisor

Company: Delaware North
Location: Orlando
Posted on: June 16, 2019

Job Description:

Our Exciting Work Environment Delaware North operates the Kennedy Space Center Visitor Complex. Bringing to life the epic story of the U.S. space program, offering a full day or more of fun, inspiration and educational activities, including the new Astronaut Training Experience , Heroes & Legends, featuring the U.S. Astronaut Hall of Fame , Kennedy Space Center Tour featuring the Apollo/Saturn V Center with an actual Saturn V moon rocket, Space Shuttle Atlantis , Shuttle Launch Experience , IMAX films, Astronaut Encounter, Rocket Garden, and more.
Position Details Working with Guest Services Managers, supervises the following areas: Ticketing, Entrance, Information, Parking Cashiers, IMAX Ushers, SLE Ride Operators, Presenters, AV Operators, Bus Loaders and other Service Agents.

  • Respond to and resolve guest concerns.
  • Ensure daily operation and maintenance requirements are met during the shift.
  • Ensure crewmembers are performing daily responsibilities as assigned. Prioritize assignments as needed.
  • Ensure proper care and cleaning of all Visitor Complex facilities and grounds by appropriate staff.
  • Ensure control and accountability of equipment and supplies.
  • Interview, train, supervise and develop guest services staff.
  • Assist in the development of the department budget and monitors payroll and controllable costs.
  • Responsive to staffing needs based on visitor volume.
  • Provide the necessary resources and information for staff.
  • Maintain a working knowledge of the ticketing system, information/entrance operation.
  • Ensure that management reports are completed and distributed. Qualifications
    Education: Associate's Degree preferred.
    Experience: Minimum of one (1) year supervisory experience, in a related field required. Previous customer service experience.
    Skills: Excellent written and interpersonal communication skills. Computer literate in windows based programs. Self-directed and able to handle multiple tasks simultaneously. Anticipate and respond to the changing needs of the business.
    Who We Are Take your career beyond the ordinary to the extraordinary.
    At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
    Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .
    All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
    Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

    Associated topics: customer service manager, expertise, gerente de servicio, guide, monitor, product support, service manager, supervisor, team manager, telephone

Keywords: Delaware North, Orlando , Guest Services Supervisor, Hospitality & Tourism , Orlando, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Grill Cook
Description: Overview The Grill Cook serves our guests by correctly preparing menu items to the highest standards of professional cooking. The Grill Cook always uses Cracker Barrel---s recipes and methods of food (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Orlando
Posted on: 06/17/2019

Retail Sales
Description: Overview The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of the merchandise, (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Winter Garden
Posted on: 06/17/2019

Retail Sales
Description: Overview br br The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of the (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Winter Garden
Posted on: 06/17/2019


Cashier and Crew Member
Description: Hiring Event Details We will be hosting one job fair: Wednesday
Company: Hojeij Branded Food
Location: Orlando
Posted on: 06/17/2019

Cook
Description: Overview br br The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Orlando
Posted on: 06/17/2019

Prep Cook
Description: Overview The Prep Cook pleases our guests by correctly preparing menu items to our high standards of professional cooking. The Prep Cook meets the company standards of quality, safety, sanitation, service, (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Orlando
Posted on: 06/17/2019

Part Time Fine Dining Restaurant-Cook (Starting rate $13.40, increasing to $14.40 by September) Walt
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Orlando
Posted on: 06/17/2019

Dishwasher
Description: Overview br br The Dishwasher provides guest service by assuring that all tableware, glassware, chinaware, and cooking utensils are sanitary and clean. The Dishwasher is the person most responsible (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Winter Garden
Posted on: 06/17/2019

Backup Cook
Description: Overview The Back Up Cook pleases our guests by correctly preparing menu items to the highest standards of professional cooking. The Back Up Cook always uses Cracker Barrel---s recipes and methods of (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Orlando
Posted on: 06/17/2019

Cook - Winter Garden, FL
Description: Overview br br The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Winter Garden
Posted on: 06/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Orlando RSS job feeds