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Customer Service

Company: Customer Management Systems
Location: Orlando
Posted on: July 13, 2018

Job Description:

Job DescriptionWe are looking to hire entry level customer service representatives for a growing company. We are located in Sanford, and are looking for great candidates like you, and hiring soon.CMS offersNO WEEKENDS, NO SELLING, PAID TRAININGand a laid back comfortable atmosphere.We are currently hiring energetic, positive individuals who love talking to people for our customer service department.Job responsibilities:

  • Giving surveys to customers who visited automotive dealerships
  • Helping customers by gathering details of their problems
  • Gathering and entering customer satisfaction information
  • English and Spanish speaking roles are both availableRequirements - You Must:
    • Be a good listener
    • Have a good phone voice
    • Be able to communicate well
    • Have reliable transportation
    • Be able to work full time: 11:30 p.m. - 8:00 p.m., Monday - Friday.Compensation
      • $8.50 - $9.00 per hour depending on experience with a .25 cent raise every 3 months based on attendance and performance
          Company DescriptionCustomer Management Systems was established in 2003 in Sanford, Florida by President and CEO James Koerner. After working for several years in various capacities in the customer satisfaction survey services industry, Mr. Koerner recognized that an opportunity existed to improve on existing industry standards by introducing high quality, state of the art processes and customer survey services to both product and service providers. By working with clients to better understand their needs and by utilizing evolving e-business capabilities, CMS developed an efficient server/pc/telecommunications systems and effective survey processes. Utilizing these capabilities, CMS introduced a state of the art professional call center with customer focused processes and the capability to serve both product and service providers cost effectively. Customer Management Systems initially established an excellent reputation in the automotive industry by focusing on high line manufacturers such as Lexus, Infiniti, and Mercedes-Benz USA. Recognizing the need for diversification, CMS has expanded its product offerings to address customer satisfaction survey requirements in the Cable, Title, and Medical/Dental industries. The Customer Management Systems workforce utilize a state of the art computer/telecommunications capability and modern facilities to provide over 100,000 survey calls for over 60 client companies each month. Each CMS employee recognizes that he or she represents the client and that he or she is responsible for developing a positive survey experience with each survey contact. To insure the high quality of the survey experience, each CMS employee is trained on the latest surveys, tools and software. Employees are monitored on an ongoing basis to insure quality and consistency. Survey results are recorded real time in the CMS data base, and all CMS clients have immediate access to survey results through this website.The mission of every Customer Management Systems Employee is to execute each survey contact in a professional manner as a representative of the CMS client, to insure that each survey contact results in a positive survey experience for the individual contacted, and to provide each CMS client with timely and accurate customer feedback.

          Keywords: Customer Management Systems, Orlando, Customer Service, Hospitality & Tourism, Orlando, Florida

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