Licensed Optician
Company: ECS of Florida-Orlando
Location: Orlando
Posted on: May 7, 2025
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Job Description:
Licensed Opticians are responsible for selling & dispensing
eyewear and eyewear accessories to patients. They ensure patients
are fitted with the right-size frames that fit their needs and
lifestyle and dispense lenses with correct prescription and
measurements. Licensed Opticians are at the heart of our business.
Their technical and customer service skills ensure patient
satisfaction and repeat business.
Find out more about the daily tasks, overall responsibilities, and
required experience for this opportunity by scrolling down now.
Delivers extraordinary experience to each patient. Provides
patients with a complete understanding of our customized
recommendations for products and services
Custom fits glasses & precisely places prescription in lenses
Develops own clientele from providing outstanding service and
obtaining referrals
Assists co-workers with difficult or complex areas of product needs
& prescriptions
Keeps current on company/industry products and procedures,
manufacturer rebates, and types of lenses and frames available
Takes and returns patient calls, updating patients on the status of
their order and resolving order issues should they arise. Escalates
any issues with the Store Manager, as necessary
Retrieves patient charts and electronic health records
Assists patients in selecting frames, lens type, and lens
treatments including tints and coatings; depending on specific
patient needs and facial measurements
Educates patients on proper eyeglass and contact lens care
Collects eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and
ophthalmologist
Creates work orders for lab technicians, specifying information on
lenses needed
Follows-up on all pending orders. Verifies all orders are within
the time guidelines given and informs patients of status if delays
occur. Notifies patient when orders arrive from
lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper
fit, adjusting if necessary, and asking for feedback
Adjusts eyewear to ensure visual acuity, proper fit, and patient
comfort. Using various tools, performs eyewear adjustments and
repairs
Proficient in using tools such as pupilometers, PD Sticks,
lensometers, pliers, wrenches, frame warmers, etc.
Regularly communicates with technicians and/or store managers,
providing additional patient information, or asking for an order
status
Inspects the final product ensuring there are no flaws; Cleans and
polishes lenses using cloths and solvents
Cleans and organizes frame boards, displays, mirrors, work bench,
office area, bathroom, and breakroom, maintaining overall
cleanliness and visual appeal of the store
Restocks retail boards with new merchandize
Understands product issues and analyzes any problems. Thoroughly
and accurately answers patients' questions regarding insurance,
warranty, products, materials, services, pricing, upgrades,
promotions, etc.
Collaborates with technicians, front desk associates, Managers, and
Optometrist
Sells miscellaneous products such as cleaners, contact lens supply,
sunglasses, safety glasses, etc.
Requirements:
Qualifications
High School Diploma
State Licensure
Optical dispensing experience
Minimum of one-year experience working as an Optician strongly
preferred
Experience with HIPAA requirements preferred
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Excellent customer service skills and pleasant demeanor, experience
with sales preferred
Manual dexterity and hand-eye coordination
Dependability and punctuality
Ability to lift up to 30lbs, bend, kneel, and stand up to 8 hrs a
day
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
*Benefits applicable to full Time Employees only.
Physical Demands
This position requires the ability to communicate and exchange
information, utilize equipment necessary to perform the job, and
move about the office.
Req Benefits: Benefits: 401(k) with Match,
Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision
Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable
to Full Time Employment only*
Keywords: ECS of Florida-Orlando, Orlando , Licensed Optician, Hospitality & Tourism , Orlando, Florida
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here to apply!
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