Housekeeping Manager (Start Date No Earlier Than September 30, 2024)

Company: Disability Solutions
Location: Orlando
Posted on: September 1, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Position Start Date No Earlier Than September 30, 2024Responsible for the management of the assigned housekeeping team and/or area to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves overseeing daily operations, managing staff performance, and ensuring compliance with health and safety regulations. Qualifications:
  • Proven experience in a housekeeping supervisory role in a hotel or similar environment.
  • Proficient knowledge of all hotel departments, front office operations, housekeeping, guest service standards, and hospitality industry practices.
  • Knowledge of cleaning techniques, products, and equipment.
  • Familiarity with health and safety regulations and best practices.
  • Relevant coursework or certifications in hospitality are beneficial.
  • Proven ability to train and coach team members to achieve excellence.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Effective problem-solving skills and a proactive mindset.
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Strong organizational and multitasking skills.
  • Excellent guest service skills.
  • Ability to work flexible schedule to include nights, weekends and holidays.Key Responsibilities:
    • Oversee the daily activities of housekeeping staff, ensuring tasks are completed efficiently and to high standards.
    • Provide training, guidance, and performance feedback to the housekeeping staff.
    • Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
    • Foster a positive work environment, encouraging team work and professional growth.
    • Plan and schedule housekeeping tasks, ensuring adequate staff coverage and timeline completion of duties.
    • Conduct regular inspections of guest rooms, public areas, and back-of house spaces to ensure cleanliness and adherence to standards.
    • Address and resolve guest complaints and concerns related to housekeeping promptly and effectively.
    • Ensure all housekeeping activities comply with health and safety regulations, company policies and standards.
    • Maintain and update record of cleaning schedules, inventory, and equipment maintenance.
    • Promote a culture of safety by conducting regular training session and enforcing safety protocol.
    • Place orders for supplies as needed, ensure cost-effective purchasing and timely delivery.
    • Develops and distributes key performance metrics for the housekeeping operation.
    • Ensures effective and efficient interdepartmental communication.
    • Develop and update housekeeping procedures and programs.
    • Perform other duties as assigned.

Keywords: Disability Solutions, Orlando , Housekeeping Manager (Start Date No Earlier Than September 30, 2024), Hospitality & Tourism , Orlando, Florida