Customer Service Specialist (Full-Time)

Company: VidaCann
Location: Orlando
Posted on: November 18, 2023

Job Description:

VidaCann is proud to be one of the largest, most advanced and sustainable providers of medical cannabis in Florida. Our mission is to help our Florida friends and neighbors live their healthiest lives with our all-natural, sun-grown cannabis products.
We're currently looking for both Full-Time Customer Service Specialist to join our growing team here in Orlando! The goal of a Customer Service Specialist is to provide excellent customer service by focusing on education, awareness, and client solutions.
Customer Service Specialist Benefits:

Competitive pay rates, monthly incentives and advancement opportunities
Health, dental, vision insurance offered
Paid time off, including major holidays
Wellness Benefit Plan
Sick Time
401k retirement plan
Employee discount
Early access to your wages ahead of payday
Cancer and Critical Illness Insurance
Life Insurance
Customer Service Specialist Requirements:
At least 2 years of customer service related experience involving direct patient/customer interaction, preferably in specialty retail, hospitality, or health and wellness field preferred.

High school diploma or equivalent
At least 21 years or older
Acceptable driving record
Ability to pass drug testing and Level 2 Florida State background check

Training will be provided to selected candidates.
No prior Medical Marijuana or dispensary experience is needed.
Customer Service Specialist Responsibilities:

Greeting, assisting, and providing information and necessary services to customers
Verifying customer ID and cannabis card status.
Dispensing medication and collecting payment via POS register, or upon delivery, in the form of approved payment methods (cash, debit, credit).
Maintaining all online pick-up orders.
Establishing and maintaining positive relationships with customers by accurately assessing needs and providing accurate information in a timely manner.
Working with Dispensary Manager to identify opportunities for dispensary events.
Planning and coordinating events to include internal and external communication, logistics management, marketing, and organization of necessary information and/or materials.
Supporting all marketing and sales efforts of the company to ensure sales goals are met.

VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply.PI3183b165908a-25660-33268892

Keywords: VidaCann, Orlando , Customer Service Specialist (Full-Time), Hospitality & Tourism , Orlando, Florida