Retail Logistics Coordinator

Company: Brambles USA Inc
Location: Orlando
Posted on: May 28, 2023

Job Description:

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Position Purpose: Retail Hub Logistics Coordinator is the primary point of contact for over 60 Retail customers that require white glove service. This role also collaborates with Logistics execution and our carrier partners regarding supply chain efficiency within the framework of daily and short-term execution. This role is responsible for keeping our specified retailers serviced, by executing plans to keep carries assets turning and the dock clear of pallets. The Retail HUB Logistics Coordinator is the first point of contact for our sales team on identifying a retailer as backlogged and initiating the process to clear the backlog. Scope: Number of Countries: 1 Number of Locations: 60+ Retail Customers in CHEP Network Major/Key Accountabilities Lead the regular management of over 60 retailers by performing white glove services to prevent backlog situations from occurring Leverage trend analysis, business intelligence data, and 'tribal' knowledge to anticipate customer needs and proactively service Secure business success and sustainable growth by recognition, reconciliation, and communication of any potential supply chain and/or order fulfilment conflicts affecting the customer Work with the customer to avoid a potential backlog situation. Work with CHEP carrier partners to proactively service customers by initiating requests or swapping ready-load trailers in a timely fashion Identify, assess and take action to resolve potential return risks including, but not limited to operational and capacity constraints, seasonal or promotional surge periods, and transporter capacity to meet customer demand. Offer creative problem solving and alternative solutions Develop and leverage strategic relationships with service centers and vendors to maximize velocity of assets to be returned to the customer network Cross-function collaboration with various functions to proactively or reactively assist any real or potential backlog situations Establish and maintain effective relationships with CHEP departments within Supply Chain, Finance, Operations, Customer Operations, and Sales to resolve issues affecting customer Partner with Business Analytics and Supply Chain teams to develop metrics and tools that drive predictive inventory model changes. Proactively works the book not received (BNR) report to drive on-time performance (OTP) Measures Customer Satisfaction: Net Promoter Score Backlog Resolution and average days to resolve On-Time Performance for Retail HUB White Glove Customers Reduction of repeat backlog retailers Transportation Metrics: Spotmarket Reduction, CRR approvals, and accessorials reduction Authority/Decision Making Customer problem resolution Analyze and Validate Customer Demand Adjustments Process Improvements and/or Process Design Key Contacts Internal: Sales, Field Customer Service, Customer Care Center, Logistics, Supply Chain, and Operations External: CHEP Customers, Transportation Vendors, Operations Vendors Qualifications Essential Qualifications: Bachelor's Degree or equivalent supply chain / customer facing experience requi Desirable Qualifications: Able to work flexible hours Experience 1-3 years Customer Service, Supply Chain, or Account Management experience Skills and Knowledge Customer-focused Superior analytical abilities, self-motivated and able to work independently, detail oriented, excellent communication skills, good data management skills Approachable professional demeanour High learning agility - adaptability and flexibility while in a state of constant change Ability to multi-task and effectively manage time and resources Extensive knowledge of CHEP systems & departmental responsibilities Decision Quality - Ability to think outside the box to provide first contact/call resolution and on-the spot resolution Strong understanding of manufacturer supply chains, as well as production planning process Intermediate MS Office skills (Outlook, Excel, Power Point) Languages Essential English Desirable Spanish Preferred Education Bachelors - Business Administration/ManagementPreferred Level of Work Experience1 - 3 yearsWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.PDN-992f4c13-6078-4b18-b3e1-e1c185a7b8b9

Keywords: Brambles USA Inc, Orlando , Retail Logistics Coordinator, Hospitality & Tourism , Orlando, Florida