Director Of Catering

Company: HEI Hotels
Location: Orlando
Posted on: May 28, 2023

Job Description:

Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay!
With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Proactively sell weddings & day events to achieve revenue goals. Supervise the daily operations of the Catering area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures.

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  Seasoned Catering Sales Background
  
  
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  Skilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity.
  
  
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  Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
  
  
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  Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data.
  
  
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  Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations.
  
  
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  Maintain or exceed budgeted sales and profits in all catering areas.
  
  
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  Develop and implement effective marketing plans for generating catering revenues.
  
  
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  Carefully review all contracted services to assure proper contribution to profits.
  
  
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  Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans.
  
  
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  Optimize room rental charges.
  
  
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  Experience selling to a variety of market segments.
  
  
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  Consistently book repeat business by having a track record of long term client relationships.
  
  
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  Actively participate in industry related organizations (NACE, MPI).
  
  
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  Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. Track record of strong prospecting efforts. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes.
  
  
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  Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
  
  
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  Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
  
  
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  Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  
  
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  Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations.
  
  
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  Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  
  
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  Utilization of the Delphi trace and activity tools while conducting business
  
  
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  Monitor sales performance of Catering Events Managers and coach and council towards success. Maintain ongoing training program for Catering and Convention Services Managers.
  
  
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  Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  
  
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  Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  
  
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  Comply with attendance rules and be available to work on a regular basis.
  
  
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  Perform any other job related duties as assigned.
  
  
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  Proficient in Salesforce for booking events, BEO creations and reporting
  
  
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  Knowledge of Social Tables, event diagramming
  
  
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  5+ years in Catering Sales and Convention Services required.
  
  
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  Must have experience at a similar size and quality hotel.
  
  
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  High School Diploma required; Bachelor's Degree preferred.
  
  
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  Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
  
  
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  Extensive knowledge of catering sales and convention services skills, revenue management, recruitment, supervision, training, and motivation of managers.
  
  
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  Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  
  
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  Ability to work effectively under time constraints and deadlines.
  
  
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  Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
  
  
  HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
  For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ---through EyeMed. ---Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
  Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
  HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  Requisition ID: 2023-37984
  FLSA Status: Exempt
  Street: 14651 Chelonia Parkway
  Location Description: Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay!
  With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
  Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  We value U.S. military experience and invite all qualified military candidates to apply.

Keywords: HEI Hotels, Orlando , Director Of Catering, Hospitality & Tourism , Orlando, Florida