Guest Service Agent - Franchise

Company: Hilton Worldwide Holdings Inc.
Location: Orlando
Posted on: May 28, 2023

Job Description:

**Guest Service Agent - Franchise**location Orlando, Florida, United States category Hotel Full-time P-101519 Posted: Jan 12th 2022 JOB DESCRIPTION **Job Requirements** **Job Responsibilities**As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. You will be responsible for performing the following tasks to the highest standards: * Greet and welcome guests immediately with a friendly, sincere welcome. * Register guests into Hotel, fulfilling requests, following instructions and adhering to established policies and procedures * Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. * Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and assistance to and from the airport. * Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. * Promote Hilton Honors and Hilton brand-specific marketing programs. * Make appropriate selection of rooms based on guest needs. * Code electronic keys, non verbally confirm the room number and rate. * Provide welcome folders containing room keys, local information, hours of operations, etc. * Close out guest accounts upon check-out process. * Thank the guests for their stay and ensure guest satisfaction. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. * Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. * Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. **Work Experience*** Previously hotel Front Office/Guest Relations experience is required. * Hilton OnQ Experience is preferred. * High School diploma or equivalent required. * Must speak fluent English. Other languages are a plus. * Must have a flexible schedule that allows you to be available days, nights, holidays, and weekends based on the demands of the hotel **Benefits*** Medical Insurance * Vision Insurance * Dental Insurance * 401(k) plan * Paid Time Off (PTO) plan * Hilton employee discount **Disclaimer**This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotels employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Keywords: Hilton Worldwide Holdings Inc., Orlando , Guest Service Agent - Franchise, Hospitality & Tourism , Orlando, Florida