Customer Service/Front Desk Associate

Company: Goldfish Corp
Location: Winter Park
Posted on: May 27, 2023

Job Description:

If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We are not your typical company!! We wear flip flops. We sing on the job. We give high fives freely. We love our employees and reward them for their hard work.

We are currently hiring energetic Member Service Representatives that have a passion for kids and the water. We are seeking part-time employees that have the flexibility for mornings, nights, and Saturday and Sunday is a must. We offer paid training and flexible shifts. Even better? Advancement opportunities exist for the right candidate.

No prior swim experience is necessary, but a willingness to learn and have fun is a must! Please apply online.

Duties and Responsibilities: (Other duties and responsibilities may be assigned)

• Provide a Golden Experience and WOW customer service with a smile.
• Customer service to include (not limited to): answer telephones, respond to inquiries, take messages, and process merchandise transactions.
• Process student registrations using effective sales/customer service techniques.
• May be required to perform inside sales functions including: contacting sales leads and processing sales and marketing materials.
• Resolve customer concerns/complaints using a professional approach.
• Maintain facility cleanliness. Qualifications / Experience:
  • Previous customer service and/or sales experience required.
  • High School diploma or GED. Some college preferred.
  • Strong written communication skills.
  • Strong oral communication skills both in person and by telephone.
  • Familiarity with a consistent changing work environment.
  • Intermediate computer skills and proficiency in Microsoft Office programs.
  • Must have/obtain AED/CPR/First Aid certifications as a condition of employment within 90 days of hire (Internal training available). Candidate Profile:
    • Outgoing and Energetic personality.
    • Dependable, punctual, detail-oriented, and well organized.
    • Ability to multi-task.
    • Focused on SAFETY.
    • Flexible and able to adapt to company growth and evolving responsibilities.
    • Must be comfortable working with and around young children.
    • Must pass complete background check.
    • Must have availability on nights and weekends
      Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
      
      Compensation: $13.50 per hour
      
      Tropical Vibes & Impacting Lives!
      
      You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
      
      When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
      
      Making Waves with Passion, Purpose & Core Values!
      
      At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
      
      We go above and beyond with every detail to create a GOLDEN Experience!
      
      We believe in nurturing a culture that provides WOW! Customer Service
      
      We do the right things, make the right decisions and treat people with Integrity --- Compassion --- Trust
      
      We meet and exceed expectations so you see Extraordinary Results
      
      We make a big deal about life's accomplishments by remembering to Celebrate!
      
      Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Keywords: Goldfish Corp, Orlando , Customer Service/Front Desk Associate, Hospitality & Tourism , Winter Park, Florida