Customer Service Phone Operator

Company: Westgate Resorts
Location: Orlando
Posted on: September 23, 2022

Job Description:

Job Description
We are seeking a Customer Service Phone Operator to join our team! The ideal candidate will be responsible for relaying-- -incoming, outgoing, and interoffice calls by performing the following duties. Responsibilities Maintains standards as outlined by management on service delivery/quality of callAnswers, screens, and routes inbound and external calls using UIP phone systemsChecks voicemail daily for missed callsUses company directory to properly transfer incoming callsUtilizes Desktop applications to provide service supportMaintains and shares information on any business changesHandles escalated and or potential threat callsCommunicates with management and team through remote chatProvide support to corporate mail team. This will include, but it not limited to, receiving and logging mail/packages and assisting with dispatching drivers to various drop off locations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED) or 6 months or more on PBX or telephone experience in the customer service arena.
Additional Information
#wg2929 Why Westgate? Comprehensive health benefits -----" medical, dental and visionPaid Time Off (PTO) -----" vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)-- -Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. PandoLogic. Keywords: Customer Service Representative, Location: Orlando, FL - 32812

Keywords: Westgate Resorts, Orlando , Customer Service Phone Operator, Hospitality & Tourism , Orlando, Florida