Bar Waiter
Company: Viking River Cruises
Location: Winter Park
Posted on: September 23, 2022
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Job Description:
Viking is a strong and dynamic company - with a growing fleet of
more than 80 river ships and seven ocean vessels cruising over 100
itineraries around the world. In 2022, our guests will experience
all the comfort and elegance of our award-winning fleet with two
expedition ships built specifically to explore the world's most
remote destinations. We will also expand our operations to the U.S.
with the addition of a new Mississippi River ship.
PURPOSE OF POSITION
To ensure a friendly and professional service at the bar, lounge
and the sundeck to the fullest satisfaction of our guests and in
accordance with Viking Standards and Operating Procedures.
YOUR RESPONSIBILITIES
- Operation of bar procedures according to company SOP standards
(e.g. menus, decoration, appearance)
- Organization and execution of F&B related ship functions and
special events
- Preparing and serving drinks in accordance with company
standards
- Preparation and set up of Caf-- Lunch in the lounge in
co-operation with the Executive Chef and Ma--tre D'Hotel / F&B
Manager, and the Bar Manager
- Ensuring highest level of cleanliness within bar, pantry, lounge,
sundeck in accordance with HACCP standards
- Cost control for bar in accordance with the budget
- Correct handling of all products, materials and equipment
(glasses, cutleries, and stock items etc.)
- Assistance and rotation in the restaurant to work as Chef de
Rang, as required by the operational needs and upon instructions
from the supervisors
- Establishing of weekly stock order in cooperation with Ma--tre
D'Hotel
- Conduction of stock and inventory according to company
procedures
- Daily consumption report
- Preparation of opening and closing ships at start and end of
season
- Correct storage of stock; establishing of par levels
- Active participation on onboard training programs
- Luggage duty on embarkation and disembarkation day, and
participation in loadings
- Participate in the departmental "Daily Reunion"
- Ability to effectively deal with internal & external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
conflicts
- Correct use of wait order system (WOS) on the MXP as per company
instructions
Teamwork
- Outstanding flexibility: must be able to work alone, in different
shifts (daytime or nighttime) as scheduled by the management, under
pressure and reflect at all times, even under difficult conditions,
a positive can-do attitude and the best image of Viking
Product Knowledge
- Be fully proficient and knowledgeable about the F&B beverage
offer incl. the wine -and whisky menu
- Become knowledgeable about all itinerary-related ports of call
and shore excursions
- Full knowledge of the daily program
- Ensure all onboard Infotainment system in the lounge areas are
fully functioning at all times
- Conduct and appearance in accordance with the rules and
regulations of Viking Cruises AG
KPI Performance
- Positively contribute in achieving / succeeding the KPI goals
(quality and financial) for the Bar Team, as well as for the entire
Food and Beverage Department
- Strong motivation to achieve the company goals and objectives
Security
- Full knowledge about safety & security procedures
- Participations in all training concerning safety & security, fire
prevention, evacuation exercises as required by the company
- Is able to raise the internal alarms correctly, especially during
the nighttime
YOUR PROFILE
- Minimum of 2 years previous experience required in an upscale
cruise line or hotel of comparable size in the similar position in
the scope of the bar operation
- Fluent in English - must be able to address any kind of
information in an adequate manner with excellent oral English
communication skills
- Must be able to deal correctly with confidential information and
must be discrete
- Must be well groomed and maintain impeccable hygiene
standards
- Extensive walking required and ability to stand on feet for a
long time
- Hours may vary based upon organizational needs and operational
demands
- Guest focused, service oriented, positive personality and
professional appearance
- Flexible and stress resistant, team player, shows commitment
GUIDELINES AND REGULATIONS
- Implement SOP policies, procedures, standards, as laid out by the
management.
- Ensure appropriate appearance and clothing according to the
updated grooming standards.
The company reserves the right to change/extend this job
description, if necessary, at any point of time during her/his
employment.
Position: Bar Waiter
Supervisor: Bar Chef
Gives instructions to: -
Receives instructions from: Bar Chef, Ma--tre D'Hotel, Food &
Beverage Manager, Hotel Manager,
Corporate Operation Manager, Corporate Chef
APPLICATION AND JOB RELEVANT INFORMATION
Our roles will be subject to our appearance standards (including in
relation to visible tattoos) and employees are expected to project
a professional image at all times. Visible tattoos are not
permitted. Tattoos concealed with make-up, skin-colored sleeves or
any covering other than the company uniform will still be
considered visible for the purposes of our appearance standards.
Exemptions to this may be considered on a case-by-case basis where
appropriate. Tattoo removal may not result in successful employment
and therefore is not encouraged and is the candidate's personal
decision. Furthermore, any offer of employment is subject to you
passing all mandatory medical examinations as required by the
company. After submitting your CV, we might ask you to introduce
yourself with a personal video recording. We always encourage our
candidates to take this step to add their personality to any
written application. Please note, however, that this step is
optional and not a mandatory part of the recruiting process. For
further information please refer to our Recruitment Guidelines.
DISCLAIMER
As part of any recruitment process, Viking collects and processes
personal data relating to job applicants. We are committed to being
transparent about how we collect and use that data and to meeting
our data protection obligations. If you would like to find out more
about how your information will be used, please view the privacy
notice on our careers page.
Keywords: Viking River Cruises, Orlando , Bar Waiter, Hospitality & Tourism , Winter Park, Florida
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